Podcast Client Success Manager

RunRemote

Podcast Client Success Manager managing client relationships, production timelines, and performance reporting. Supporting an Australian media company’s podcast and content growth from the Philippines.

Posted 8/6/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSenior💰 A$1,800 - A$2,300 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client relationship management, project coordination, and performance analysis within the podcast and media industry. Proficient in managing multiple clients and projects while ensuring timely deliverables and effective communication.

Highest-signal resume keywords

Client Success ManagementProject ManagementPodcast Production CoordinationPerformance Metrics AnalysisRelationship Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementPerformance Metrics AnalysisClient Relationship ManagementPodcast ProductionDigital MarketingContent ProductionStakeholder ManagementData PresentationTimeline TrackingProblem Solving

Soft Skills

Excellent CommunicationOrganizational SkillsAttention to DetailProactive ApproachInterpersonal Skills

Tools & Technologies

Google SpreadsheetsSlackPodcast PlatformsSocial Media ChannelsReporting Templates

Industry Keywords

PodcastingClient ManagementMediaDigital MarketingAudience Engagement

About the role

Key responsibilities & impact

Manage a portfolio of podcast clients and sponsors as their primary day-to-day point of contact
Build professional client relationships and maintain regular communication
Coordinate podcast production timelines and ensure deliverables are ready for publishing dates
Liaise with production, editing, and social media teams to communicate client requirements
Track milestones, deadlines, and deliverables while identifying and addressing delays or risks
Coordinate client requests for artwork, thumbnails, raw files, social media assets, and other production requirements
Work backwards from launch and publishing dates to ensure deliverables are completed on time
Prepare client updates and check-ins using podcast and social media performance metrics
Gather data from Spotify, Apple Podcasts, and social media channels and present it clearly
Help clients understand performance results and provide context around engagement, listens, views, and other metrics
Manage client feedback and expectations around creative recommendations
Prepare meeting notes, action items, and follow-ups
Maintain accurate client information, project documentation, and tracking records
Improve the client experience, communication processes, and internal workflows

Requirements

What you’ll need

At least 5 years of experience in Client Success, Account Management, Customer Success, Project Management, or a similar client-facing role
Excellent relationship-building skills and a highly personable approach
Experience managing multiple clients, stakeholders, and concurrent projects
Strong follow-up skills and ability to proactively track deadlines, deliverables, and outstanding actions
Comfortable working with spreadsheets, reporting templates, and basic performance metrics
Able to communicate numbers and performance results clearly, including declines or unexpected outcomes
Strong problem-solving skills and ability to handle differing opinions or challenging client conversations professionally
Proactive, resourceful, and capable of working independently after onboarding
Ability to identify slipping timelines and proactively communicate or escalate issues
Strong organisational skills and exceptional attention to detail
Proficient with Google Spreadsheets, Slack, and other digital collaboration platforms
Previous experience with podcasts, podcast production, media, digital marketing, content production, or an agency is advantageous
Experience managing podcast clients, sponsors, or content creators is advantageous
Familiarity with Spotify and Apple Podcasts is advantageous
Understanding of podcast performance metrics, social media engagement, and audience behaviour is advantageous

Benefits

Comp & perks

Great opportunities for career growth
Opportunity to work in an amazing environment
100% remote work