Senior Account Manager

RunRemote

Senior Account Manager ensuring exceptional onboarding, relationships, and long-term success for RunRemote’s remote staffing clients. Managing accounts, recruitment delivery, replacements, and customer-success process improvements from the Philippines.

Posted 8/5/2026full-timeRemote • 🇵🇭 PhilippinesSenior💰 A$2,000 - A$3,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing client relationships and enhancing customer success processes, leveraging AI tools and automation to optimize workflows and communication. Proven ability to handle multiple accounts while maintaining high responsiveness and attention to detail.

Highest-signal resume keywords

Customer Success ManagementClient Relationship ManagementAI Tools UtilizationProject Management PlatformsProblem-Solving Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer SuccessAccount ManagementClient ServicesRecruitmentProcess ImprovementContractor Engagement MonitoringClient Satisfaction MonitoringTrend IdentificationCustomer Journey Enhancement

Soft Skills

Excellent Communication SkillsStrong Problem-Solving SkillsHighly OrganisedAttention to DetailAbility to Handle Difficult Conversations

Tools & Technologies

HubSpotTeamTailorGoogle WorkspaceSlackNotionAsanaClickUpChatGPTClaude

Industry Keywords

RecruitmentStaffingOutsourcingGlobal EmploymentRemote Workforce ManagementHigh-Growth BusinessesInternational Client Management

About the role

Key responsibilities & impact

Own the end-to-end client experience from onboarding onwards
Act as the primary point of contact for clients, candidates, and internal stakeholders
Build long-term client relationships through regular check-ins and proactive communication
Monitor contractor engagement and client satisfaction throughout the client lifecycle
Identify potential issues early and resolve challenges collaboratively
Manage replacements and ongoing account support
Collaborate with Recruitment and Leadership to deliver a seamless client experience
Manage the recruitment team and ensure delivery of quality shortlists within timelines
Develop and improve customer success processes, documentation, and best practices
Leverage AI tools and automation to improve workflows, customer communication, and operational efficiency
Identify trends, gather client feedback, and recommend customer journey enhancements

Requirements

What you’ll need

5+ years of experience in Customer Success, Account Management, Client Services, and Recruitment
Proven experience managing long-term client relationships
Excellent communication skills and ability to build trust quickly
Strong problem-solving skills and confidence managing sensitive conversations professionally
Experience managing multiple client accounts simultaneously
Highly organised with exceptional attention to detail
Comfortable working independently with minimal supervision
Ability to prioritise tasks while maintaining high responsiveness
Ability to handle difficult conversations with clients and push back when needed
Strong written and verbal English communication skills
Experience with HubSpot, TeamTailor, Google Workspace, Slack, Notion, Asana, ClickUp, or similar project management platforms is highly regarded
Experience with AI tools such as ChatGPT and Claude is highly regarded
Experience in recruitment, staffing, outsourcing, or global employment agency environments will make you stand out
Experience supporting startups, founders, or high-growth businesses will make you stand out
Experience managing international clients across Australia, the UK, Europe, or North America will make you stand out
Experience improving customer journeys or implementing customer success processes will make you stand out
Knowledge of remote workforce management or global employment will make you stand out
Experience leveraging AI and automation to improve customer success operations will make you stand out
Strong commercial awareness and ability to identify account-growth opportunities

Benefits

Comp & perks

Great opportunities for career growth
Opportunity to work in an amazing environment
100% Remote