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About the role
Key responsibilities & impact- Create and manage a structured onboarding program for all new employees across Engineering, Product, GTM, Finance, and Operations
- Partner with cross functional stakeholders to maintain onboarding materials and ensure information stays accurate and current
- Build scalable onboarding systems and feedback loops to improve the employee onboarding experience
- Track onboarding completion metrics and new hire ramp performance
- Develop onboarding programs for Account Executives, SDRs, and Customer Success Managers
- Define role specific ramp milestones and time to productivity benchmarks
- Continuously improve onboarding content based on product changes, pricing updates, and competitive shifts
- Build sales playbooks for both PLG and enterprise sales motions
- Create frameworks for discovery, qualification, messaging, objection handling, and deal progression
- Partner with Sales leadership to operationalize sales methodologies such as MEDDPICC
- Develop Customer Success onboarding, expansion frameworks, and QBR resources
- Create expansion and upsell playbooks to support NRR growth
- Partner with Customer Success leadership on enterprise account enablement strategies
- Maintain competitive positioning resources and battle cards against infrastructure competitors
- Gather feedback from Sales and Customer Success teams to improve messaging and objection handling
- Partner with Product and Marketing to keep competitive materials current
- Run recurring training programs focused on product updates, sales methodology, and role specific skills
- Build self service enablement content libraries and coaching frameworks for managers
- Track onboarding effectiveness, ramp metrics, win rates, conversion rates, and expansion metrics
- Partner with Revenue Operations and People teams to build reporting infrastructure
- Continuously improve programs using data and feedback
- Leverage AI tools to scale onboarding, content creation, and competitive intelligence
- Implement AI assisted coaching and conversational intelligence platforms
- Develop scalable AI driven enablement systems that reduce operational overhead
Requirements
What you’ll need- Demonstrated experience building onboarding or enablement programs in high growth SaaS, PaaS, or infrastructure companies
- Experience supporting Sales and Customer Success organizations with training, playbooks, or onboarding
- Strong understanding of enterprise B2B sales processes and customer success workflows
- Experience developing written enablement content including playbooks, onboarding materials, and competitive resources
- Experience working cross functionally with Revenue Operations, Sales, Customer Success, Product, Marketing, and People teams
- Comfort using metrics and reporting to improve enablement effectiveness
- Active use of AI tools for content creation, coaching, or enablement operations
- Strong communication and organizational skills
- Successful completion of a background check
Benefits
Comp & perks- Meaningful equity in a fast-growing company - everyone on the team receives stock options — your impact drives our growth, and you share in the upside.
- Generous medical, dental & vision plans
- Flexible PTO - take the time you need to recharge
- Most roles are remote work first with an inclusive, collaborative teams utilizing slack as the main form of internal communication
- Join a passionate team on the cutting edge of AI infrastructure — where culture, learning, and ownership are at the heart of how we scale.
- $1,200 Home Office & Equipment Stipend - We set you up for success from day one with gear and support to create your ideal workspace
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
onboarding programsenablement programssales playbookscustomer success frameworksmetrics trackingdata analysiscontent creationcoaching frameworksAI toolsenterprise sales processes
Soft Skills
communication skillsorganizational skillscross-functional collaborationfeedback gatheringtraining facilitationcontinuous improvement mindsetproblem-solvingadaptabilityleadershipinterpersonal skills
