RunPod

Customer Marketing Manager

RunPod

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $110,000 - $140,000 per year

About the role

  • Own the end-to-end case study production process: identify candidates, conduct interviews, write drafts, manage approvals, and publish. Target 5+ case studies per quarter across key verticals and use cases
  • Build and maintain a customer reference and advocacy database, tracking engagement level, willingness to participate, use case, vertical, and relationship owner across Sales, CS, and Product
  • Develop compelling customer narratives in multiple formats: written case studies, video testimonials, quote cards, blog features, event keynotes, and sales enablement one-pagers
  • Partner with Sales and CS to identify referenceable customers and coordinate outreach without overloading key accounts
  • Program-manage customer participation in events, webinars, analyst briefings, and co-marketing opportunities
  • Begin to identify vertical and solution-level patterns in the customer base (e.g., AI video, inference at scale, fine-tuning pipelines) and work with Product Marketing to develop targeted messaging and content for high-potential segments
  • Build a quarterly customer marketing calendar and maintain a clear pipeline of in-progress and upcoming stories
  • Track and report on customer marketing KPIs: case studies published, references sourced, customer content usage in pipeline, and win rate impact
  • Collaborate with Content and Design to ensure customer stories are high quality, on-brand, and distributed across the right channels
  • Develop and maintain relationships with customer champions, acting as a trusted point of contact between Runpod marketing and our user base.

Requirements

  • 3-6 years of experience in customer marketing, content marketing, or a related role at a B2B SaaS or technology company
  • Exceptional writing skills with a portfolio of published case studies, customer stories, or long-form content that demonstrates strong narrative ability
  • Proven ability to build rapport with customers and internal stakeholders, and to manage multiple relationships and projects simultaneously
  • Highly organized with strong program management instincts: you track details, hit deadlines, and keep complex processes moving without being asked
  • Self-starter who thrives with minimal direction; comfortable figuring out processes that don’t exist yet and building them as you go
  • Experience conducting customer interviews and translating technical conversations into clear, compelling stories for business and technical audiences
  • Familiarity with CRM tools (Salesforce or HubSpot) and content management workflows
  • Successful completion of a background check.
Benefits
  • Meaningful equity in a fast-growing company- everyone on the team receives stock options — your impact drives our growth, and you share in the upside.
  • Generous medical, dental & vision plans — we cover 100% for all employees and partial for dependents.
  • Flexible PTO- take the time you need to recharge.
  • Most roles are remote work first with an inclusive, collaborative teams utilizing slack as the main form of internal communication.
  • Join a passionate team on the cutting edge of AI infrastructure — where culture, learning, and ownership are at the heart of how we scale.
  • $1,200 Home Office & Equipment Stipend- We set you up for success from day one with gear and support to create your ideal workspace.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer marketingcontent marketingcase study productionnarrative developmentprogram managementcustomer interviewscontent creationKPI trackingproject management
Soft Skills
writing skillsrelationship buildingorganizational skillsself-starterdetail-orientedcommunication skillscollaborationtime management