Customer Support

• Customer Support on Intercom: Responding promptly to customer inquiries via our in-app customer experience platform to a world-class standard; helping our customers get the best possible experience from the Runna App and ultimately helping them to achieve their running goals and love their training along the way! We want to provide the best Customer Support in the Health & Fitness Industry and want to find ambitious individuals who want to help us take that next step
• Supporting our Community with Technical & Coaching Escalations: You’ll be up-skilled to help our Customers with their Coaching and Technical queries in intercom! Whether that’s an issue syncing a run to Strava, or understanding how RPE works, we’ll help you to provide industry leading responses to our Community - proving an experience so good that they have to tell their friends.
• Owning our IOS, Google & Trustpilot review platforms: We’ll be leaning into your customer service experience expertise to help respond to our Customer reviews! You’ll be responsible for responding and outreaching to members of our Community who have had a poor experience with Runna, in the hopes that we can turn it around. You’ll liase with our Product team to organise feedback sessions with Customers to make sure we’re building an App, driven by Community feedback.
• Supporting at local Runna Events in Sydney: Where possible, we’ll involve you at Runna Events! We want our Customer Experience Team to be as close to our Community as possible. We’ll invite you to Runna Events (Shake-Out Runs, Ambassador Events, Marathon activations) to give you the opportunity to support our Community in real life!

Part-Time Customer Experience Associate

Customer Service Specialist

Customer Service Specialist

Client Support Specialist

Customer Support Manager