CRM, Product Analyst

Rumo

Support CRM management and client relationship campaigns at a top logistics firm. Responsible for data hygiene, campaign monitoring, and improvement initiatives.

Posted 5/26/2026full-timeIndaiatuba • 🇧🇷 BrazilMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

SQLTableau

About the role

Key responsibilities & impact

Support the management and maintenance of the customer database in the CRM;
Perform data updates, segmentation, and cleansing;
Support the creation, execution, and monitoring of relationship campaigns;
Monitor results and performance indicators of campaigns;
Prepare operational reports and customer data analyses;
Support initiatives for communication automation and the customer journey;
Ensure quality, organization, and governance of information in the CRM;
Work in partnership with business areas;
Identify opportunities to improve the customer experience.

Requirements

What you’ll need

Bachelor’s degree in Administration or related fields
Technical training in related areas; knowledge of databases and other relevant technologies
Experience with CRM platforms (Salesforce, HubSpot, Dynamics, RD Station or similar)
Knowledge of data analysis and information modeling
Intermediate to advanced SQL
Experience with BI tools (Power BI, Tableau, Looker, Qlik or similar)
Advanced Excel/Google Sheets

Benefits

Comp & perks

Meal allowance
Meal voucher
Transportation allowance
Profit sharing program (PPR)
Railway safety bonus
Private pension plan
Credit union
Payroll-deductible loan
Wellhub
Health plan
Dental plan
Surgical instrumentation
Pharmacy assistance
Life insurance
Funeral assistance
Assistance program from pregnancy through postpartum
Extended parental leave
School supplies assistance
Childcare assistance
Christmas toy
Christmas kit
Psychological, legal and financial assistance program
Discounts and benefits club
Corporate university

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisinformation modelingSQLExcelGoogle Sheets

Soft Skills

communicationorganizationpartnershipcustomer experience improvement

Certifications

Bachelor’s degree in Administration