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IT Support Analyst
Rumo BrasilAnalista de Suporte em T.I na Rumo Brasil, responsável por suporte técnico N2 e N3 e administração de sistemas operacionais. Oportunidade em um ambiente dinâmico e desafiador em Curitiba.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing Level-2 and Level-3 technical support, managing IT infrastructure, and administering Microsoft 365 Business tools. Proficient in maintaining IT asset inventory and ensuring information security within corporate environments.
Highest-signal resume keywords
Level-2 Technical SupportLevel-3 Technical SupportMicrosoft Intune ManagementMicrosoft 365 Business ProficiencyInformation Security Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
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Hard Skills
N2 SupportN3 SupportIT Infrastructure ManagementDesktop Computing KnowledgeNetwork AdministrationWindows ManagementSoftware InstallationHardware MaintenanceAccess ManagementIT Asset Inventory Management
Tools & Technologies
Microsoft 365 BusinessMicrosoft IntuneMicrosoft AzureEntra IDSharePointPower Automate
Certifications & Qualifications
Bachelor's Degree in Information Technology
Tech Stack
Tools & technologiesAzure
About the role
Key responsibilities & impact- Provide level-2 (N2) and level-3 (N3) technical support to users.
- Administer operating systems, corporate applications and network infrastructure.
- Install, configure and maintain software, hardware and printers.
- Manage access and permissions for internal and external systems.
- Maintain and update the IT asset inventory (equipment, software and licenses).
- Configure and manage Microsoft 365 Business tools.
- Support the management of corporate IT infrastructure and processes.
- Create and update internal IT manuals and procedures.
- Practical experience with Microsoft Intune.
Requirements
What you’ll need- Experience providing N1, N2 and N3 support.
- Knowledge of IT infrastructure and desktop computing.
- Advanced knowledge of networks and information security.
- Advanced knowledge of Windows and IT management via Microsoft Intune.
- Proficiency with Microsoft 365 Business (Entra ID, SharePoint, Power Automate and related tools).
- Knowledge of Microsoft Azure is a plus.
- Bachelor's degree in Information Technology or a related field.
Benefits
Comp & perks- Commuting allowance (VT) so you get to work comfortably — no payroll deduction!
- Meal allowance loaded on a Caju card so you can enjoy the foods you like — no payroll deduction!
- Health allowance to take care of you at all times.
- Cultural allowance to feed your mind and soul.
- Education allowance to help you invest in your future and keep learning.
- Fresh fruit every day at our Curitiba and Cascavel offices to keep your energy up.
- Hybrid work model — we value flexibility and work-life balance.
- Wednesday is a work-from-home day.
- Semi-flexible hours so you can organize your schedule the way you prefer.
- New parent kit for recent moms and dads — we know family matters.
- Partnership with SESC for leisure and wellness benefits.
- Discount club and coupons for partner stores to help you save.
- Day off on your birthday so you can celebrate however you like.