IT Support Analyst

Rumo Brasil

Analista de Suporte em T.I na Rumo Brasil, responsável por suporte técnico N2 e N3 e administração de sistemas operacionais. Oportunidade em um ambiente dinâmico e desafiador em Curitiba.

Posted 7/3/2026full-timeCuritiba • 🇧🇷 BrazilMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Azure

About the role

Key responsibilities & impact

Provide level-2 (N2) and level-3 (N3) technical support to users.
Administer operating systems, corporate applications and network infrastructure.
Install, configure and maintain software, hardware and printers.
Manage access and permissions for internal and external systems.
Maintain and update the IT asset inventory (equipment, software and licenses).
Configure and manage Microsoft 365 Business tools.
Support the management of corporate IT infrastructure and processes.
Create and update internal IT manuals and procedures.
Practical experience with Microsoft Intune.

Requirements

What you’ll need

Experience providing N1, N2 and N3 support.
Knowledge of IT infrastructure and desktop computing.
Advanced knowledge of networks and information security.
Advanced knowledge of Windows and IT management via Microsoft Intune.
Proficiency with Microsoft 365 Business (Entra ID, SharePoint, Power Automate and related tools).
Knowledge of Microsoft Azure is a plus.
Bachelor's degree in Information Technology or a related field.

Benefits

Comp & perks

Commuting allowance (VT) so you get to work comfortably — no payroll deduction!
Meal allowance loaded on a Caju card so you can enjoy the foods you like — no payroll deduction!
Health allowance to take care of you at all times.
Cultural allowance to feed your mind and soul.
Education allowance to help you invest in your future and keep learning.
Fresh fruit every day at our Curitiba and Cascavel offices to keep your energy up.
Hybrid work model — we value flexibility and work-life balance.
Wednesday is a work-from-home day.
Semi-flexible hours so you can organize your schedule the way you prefer.
New parent kit for recent moms and dads — we know family matters.
Partnership with SESC for leisure and wellness benefits.
Discount club and coupons for partner stores to help you save.
Day off on your birthday so you can celebrate however you like.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

N2 SupportN3 SupportIT Infrastructure ManagementDesktop Computing KnowledgeNetwork AdministrationWindows ManagementSoftware InstallationHardware MaintenanceAccess ManagementIT Asset Inventory Management

Certifications

Bachelor's Degree in Information Technology