Senior Clinic Operations Specialist

Rula

Clinic Operations Specialist managing and launching Northern California clinics for Rula, a behavioral healthcare company. Supporting therapists, providers, and patients through field operations and scalable site solutions.

Posted 8/14/2026full-timeSan Francisco • California • 🇺🇸 United StatesSenior💰 $91,000 - $106,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong operational management capabilities, ensuring efficient daily clinic operations while effectively collaborating with therapists and support teams. Proficient in data analysis and visualization to drive performance improvements and resolve administrative challenges.

Highest-signal resume keywords

Operational ManagementData AnalysisCollaboration with Support TeamsProblem ResolutionCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Office OperationsProperty ManagementEvent ManagementCustomer ServiceData VisualizationGoogle SheetsProprietary Software ProficiencyAnalytical Skills

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationEmpathy

Tools & Technologies

Ops AppsHex Dashboards

Industry Keywords

Clinic OperationsPhysical ReadinessHigh-Growth StartupScheduling IssuesPerformance Data

About the role

Key responsibilities & impact

Own the physical readiness and daily management of Rula’s Northern California clinic locations
Directly support therapists in the field
Manage day-to-day clinic operations for providers and patients
Lead hands-on setup and launches of brand-new clinic spaces
Identify and resolve physical or administrative roadblocks with durable, scalable solutions
Ensure daily clinic operations run smoothly, reliably, and efficiently
Serve as the primary local point of contact for therapists
Resolve platform and scheduling issues empathetically
Collaborate with Support, Marketing, and Provider Success
Use office performance data, slot data, provider sign-ups, and office-misuse information to support targeted outreach
Lead on-the-ground launches for new clinic locations outside Northern California

Requirements

What you’ll need

3+ years of hands-on operational experience in office operations, property management, event management, or customer service
Demonstrated ability to independently identify and resolve physical or administrative roadblocks with durable, scalable solutions
Accountability for smooth, reliable, and efficient daily clinic operations
Strong written and verbal abilities
Ability to serve as the primary local contact for therapists and resolve platform and scheduling issues
Experience collaborating with Support, Marketing, and Provider Success
Proficiency in Google Sheets and basic data visualization
Ability and eagerness to quickly learn proprietary software and operational tools, including custom Ops Apps and Hex dashboards
Must reside in the SF Bay Area
Reliable means to commute regularly across San Francisco, Oakland, San Jose, and Sacramento
Ability to work in-office up to 5 days per week, with schedules flexing across locations
Willingness to travel approximately 75% for launches outside Northern California
Preferred: 1+ year managing physical spaces
Preferred: 1+ years of experience at a high-growth startup
Preferred: strong analytical skills and ability to use dashboards for office performance analysis

Benefits

Comp & perks

100% remote work environment / working hours supporting work-life balance (must be based in the United States; not hiring in Hawaii)
Attractive pay and benefits with transparent pay ranges regardless of U.S. location
Medical, dental, vision, life, disability, and FSA/HSA benefits
401(k) plan access
Generous time-off policies, including two company-wide shutdown weeks each year for most employees
Paid parental leave for birthing, non-birthing, adopting, and fostering parents
Employee Assistance Program (EAP)
Quarterly department stipend for team-building activities or in-person gatherings
Community and employee resource groups
New-hire home office stipend
$50 monthly internet or cell phone stipend
Year-round wellness initiatives through the Wellness at Rula program
$50/month wellness stipend
Equity offered
No bonus for this role