Billing Support Operations Manager

Rula

Billing Support Operations Manager leading operational improvements and change management in mental health care. Driving performance metrics and alignment across various organizational partners.

Posted 7/29/2026full-timeRemote • Hawaii • 🇺🇸 United StatesMid-LevelSenior💰 $116,195 - $129,865 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in process mapping, performance metric definition, and building scalable workflows to enhance operational efficiency in billing support and customer operations. Proficient in data analysis and communication of performance insights to senior stakeholders in a fast-paced environment.

Highest-signal resume keywords

Customer Support ExperiencePeople LeadershipProcess MappingData AnalysisCross-Functional Influence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance Metrics DefinitionWorkflow BuildingDashboard CreationOperational Efficiency ImprovementRegulatory Environment Experience

Soft Skills

ResilienceAdaptabilityInfluencing SkillsNavigating AmbiguityEmotional Intelligence

Tools & Technologies

Google SheetsExcelLookerPowerBITableau

Industry Keywords

Billing SupportHealthcare OperationsRevenue CycleCustomer OperationsBPO Partnerships

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Lead Billing Support through its next phase by driving change management, strengthening operating rigor, and improving alignment across Billing Support, FinOps, EPD, Enablement, and BPO partners
Turn operational and billing data into clear performance stories, recommendations, and trade-offs for leadership
Diagnose root causes, influence cross-functional partners, balance performance across multiple BPO vendors, and build scalable workflows in a fast-moving startup environment

Requirements

What you’ll need

5+ years of customer support experience, particularly in a high-volume ticketing and/or regulatory environment
3+ years of people leadership, guiding teams and upleveling individuals through ambiguity, change, or performance recovery in a billing support, healthcare operations, revenue cycle, or customer operations environment
Expertise in independently mapping processes, defining performance metrics (i.e. CSAT, Average Handle Time, First Touch Resolution, Quality Assurance, Call Abandon Rates, etc.), and building scalable workflows that improve operational efficiency and quality
Proficiency building or using dashboards, independently analyzing metric movement (i.e. Google Sheets/Excel, Looker, PowerBI, Tableau), to identify root causes, and communicating the performance story and recommended actions to senior stakeholders
Experience influencing cross-functional partners such as FinOps, EPD, Enablement, or BPO teams, especially when ownership is ambiguous and shared goals need to be created
Demonstrated resilience and adaptability, possessing the skills to navigate emotionally charged customer situations and thrive in fast-paced, evolving environments

Benefits

Comp & perks

100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments (must be based in United States, currently not hiring in Hawaii)
Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States
Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA
401(k) plan access: Start saving for your future
Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)
Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering
Employee Assistance Program (EAP): Supporting your mental and physical health
Quarterly department stipend: Fun team-building activities or in-person gatherings
Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all
Home office stipend: New hire home office stipend & $50 monthly stipend to help cover internet or cell phone expenses
Wellness at Rula program: Year-round wellness initiatives and a $50/month wellness stipend