Senior UX Researcher

Rula

Senior User Experience Researcher leading research initiatives to enhance mental health care access. Collaborating with cross-functional teams at Rula to shape product strategy based on user insights.

Posted 7/29/2026full-timeRemote • Hawaii • 🇺🇸 United StatesSenior💰 $180,000 - $221,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in User Research with a focus on B2B SaaS and productivity tools, driving impactful insights that inform product strategy and enhance user experiences in mental health care. Skilled in collaborating with cross-functional teams to translate research findings into actionable design principles and product decisions.

Highest-signal resume keywords

User Research ExperienceB2B SaaS DevelopmentProduct Strategy InfluenceCross-Functional CollaborationResearch Plan Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

User ResearchData AnalysisResearch MethodologiesTask AutomationWorkflow Efficiency

Soft Skills

Problem SolvingCommunicationCollaborationDecision Making

Industry Keywords

Mental Health CareProduct DevelopmentUser RetentionMulti-Sided MarketplaceProduct Analytics

About the role

Key responsibilities & impact

We’re looking for a Senior User Experience Researcher (Sr. UXR) to help us deeply understand the needs, motivations, and challenges of patients and providers, and translate those insights into product experiences that make mental health care easier to access.
In this role, you will lead end-to-end research initiatives that inform product strategy and improve various workflows across Rula. You’ll partner closely with Product, Design, Engineering, and Data teams to ensure decisions are grounded in meaningful user insights and behavioral data.
Beyond executing studies, you will help shape how research influences product development at Rula by identifying high-impact research opportunities, defining research roadmaps, and turning signals from users, product analytics, and feedback into insights that guide product direction.
This role is ideal for someone who thrives in fast-moving environments, enjoys solving complex human problems, and is excited about using research to improve how people connect with mental health care.

Requirements

What you’ll need

5+ years of User Research experience with demonstrated success of building and scaling B2B SaaS, productivity tools, or operations platforms, with a clear track record of driving measurable impact in user retention, workflow efficiency, or task automation.
The ability to frame ambiguous product questions into clear, decision-oriented research plans. Experience connecting research questions directly to "build / don’t build / what to build" decisions. Experience conducting research with audiences in a multi-sided marketplace, such as consumers and professionals
The capacity to balance speed, rigor, and product constraints, such as proposing realistic research plans for a one-month timeline.
Experience influencing product strategy through research
Experience collaborating with PM, Design, Analytics, and other partners. This includes aligning with PMs on decisions and risks, challenging product direction constructively, and translating insights into design principles.

Benefits

Comp & perks

100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments (must be based in United States, currently not hiring in Hawaii)
Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States
Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA
401(k) plan access: Start saving for your future
Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)
Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering
Employee Assistance Program (EAP): Supporting your mental and physical health
Quarterly department stipend: Fun team-building activities or in-person gatherings
Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all
Home office stipend: New hire home office stipend & $50 monthly stipend to help cover internet or cell phone expenses
Wellness at Rula program: Year-round wellness initiatives and a $50/month wellness stipend