Rula

Healthcare Account Management Associate

Rula

full-time

Posted on:

Location Type: Remote

Location: Florida • Illinois • United States

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Salary

💰 $95,200 - $106,400 per year

About the role

  • Enable Rula’s PCP Success team to grow Rula's network of referring primary care providers across our expanding market footprint.
  • Manage a portfolio of physician practices that have already begun referring patients to mental health care through Rula.
  • Deepen relationships and increase referral consistency over time.
  • Spend most of your time in direct conversation with providers and practice staff both in-person and remotely.
  • Understand workflow challenges and help make mental health referrals a routine part of patient care.
  • This role includes a balance of 60% in-person and 40% remote.

Requirements

  • 2+ years of related professional experience in account management, customer success, or sales
  • Experience using a CRM (Salesforce preferred) to log activity, track pipeline, and manage follow-up
  • Experience in a role with measurable performance expectations
  • Experience working in an external customer-facing role where effective and succinct communication (written and verbal) is crucial.
  • Must reside in either the Chicago, Atlanta, or Miami metro areas
  • Demonstrated comfort with a field-based role requiring regular in-person visits to physician practices, with an expected 60% of time spent on-site.
  • Demonstrated ability to manage a portfolio of accounts and prioritize outreach based on activity data
  • Reliable transportation
Benefits
  • 100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments (must be based in United States, currently not hiring in Hawaii)
  • Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States
  • Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA
  • 401(k) plan access: Start saving for your future
  • Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)
  • Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering
  • Employee Assistance Program (EAP): Support for your mental and physical health
  • New hire home office stipend: Set up your workspace for success
  • Quarterly department stipend: Fun team-building activities or in-person gatherings
  • Wellness events and lunch & learns: Explore a variety of engaging topics
  • Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementcustomer successsalesCRMSalesforcepipeline managementperformance tracking
Soft Skills
effective communicationverbal communicationwritten communicationrelationship buildingprioritizationproblem-solving