Rula

Director of Partner Success

Rula

full-time

Posted on:

Location Type: Remote

Location: Remote • Hawaii • 🇺🇸 United States

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Salary

💰 $187,000 - $209,000 per year

Job Level

Lead

About the role

  • Rula is hiring a Director of Partner Success to lead and scale strategic relationships with key partners while driving operational excellence internally.
  • This role is approximately 50% external-facing, focused on building trusted, executive-level relationships, and 50% internal-facing, partnering cross-functionally to represent partner needs and translate them into scalable processes and solutions.
  • The ideal candidate brings strong relationship management skills alongside a proven ability to design, implement, and improve processes in complex environments.
  • You will be comfortable presenting to diverse audiences at strategic accounts, influencing senior stakeholders, and navigating ambiguity to drive outcomes.
  • This role requires a highly organized leader who can manage competing priorities, lead teams effectively, and turn complexity into clarity and action.

Requirements

  • 10+ years of relevant experience in a healthcare environment, including client success, healthcare consulting, and/or healthcare operations, and/or implementations
  • People management experience, including leading and developing a team of 3+ direct reports
  • Strong executive presence and communication skills, with experience presenting to and influencing external customers and senior executive stakeholders; able to think on your feet in high-stakes situations
  • Demonstrated experience in process design, implementation, and continuous improvement
  • Exceptional organizational and project management skills, with the ability to manage priorities across multiple partner accounts simultaneously
  • Data fluency, including experience analyzing and interpreting data using tools such as Google Sheets, Excel, and/or Looker to identify opportunities and drive process improvements
  • Ability to translate analysis into clear action plans and partner-specific strategies
  • Experience aligning work to OKRs, translating team efforts into measurable, business-impacting outcomes
Benefits
  • 100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments (must be based in United States, currently not hiring in Hawaii)
  • Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States
  • Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA
  • 401(k) plan access: Start saving for your future
  • Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)
  • Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering
  • Employee Assistance Program (EAP): Support for your mental and physical health
  • New hire home office stipend: Set up your workspace for success
  • Quarterly department stipend: Fund team-building activities or in-person gatherings
  • Wellness events and lunch & learns: Explore a variety of engaging topics
  • Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
process designprocess implementationcontinuous improvementdata analysisdata interpretationproject managementOKRs
Soft skills
relationship managementexecutive presencecommunication skillsinfluencing skillsorganizational skillsteam leadershipability to navigate ambiguity