Member Services, Contact Center Supervisor
Rue La La
full-time
Posted on:
Location Type: Remote
Location: Alabama • Florida • United States
Visit company websiteExplore more
Salary
💰 $62,000 - $68,000 per year
About the role
- Utilize Associate KPI data, and real-time interaction observations to build customized, behavior-based coaching plans for each team member.
- Maintain the operational integrity of your team by ensuring timecards are accurate and all performance management documentation is correct and delivered timely.
- Lead impactful virtual team huddles and 1:1 meetings that translate our brand’s high standards into daily actions.
- Serve as the final touchpoint for Members needing additional support.
- Actively contribute to operational evolution by identifying trends, gaps, and opportunities from frontline insights.
Requirements
- High School Diploma or equivalent
- 3-5 years of experience in a Member Contact Center environment (e-commerce or luxury retail is a major plus) with at least 2 years in a supervisory role.
- Proficient in relevant computer applications and able to navigate multiple systems simultaneously.
Benefits
- 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
coachingperformance managementleadershipcommunicationteam managementoperational integrityproblem-solvingtrend analysissupportcollaboration
Certifications
High School Diploma