Rue des Vignerons

Customer Success Intern

Rue des Vignerons

internship

Posted on:

Location Type: Hybrid

Location: Toulouse • France

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Entry Level

About the role

  • Contribute actively to the growth of Rue des Vignerons by managing our entire Customer Service and proactively participating in its improvement.
  • You will have a dual role that will put you in contact with both our customers and partners.
  • Support: You will respond to requests from individual or professional customers: Event organization Group reservations Specific booking requests Answering questions Guidance and advice.
  • You will also ensure overall customer satisfaction for Rue des Vignerons clients.
  • Strategic: You will support us in designing and implementing a structured customer service: Improving the customer journey Handling requests and creating reports Managing and leveraging CRM (HubSpot) Long-term perspective and tool enhancement.
  • Commercial relations: You will assist Account Managers in managing their partner portfolios: o Monitoring and optimization o Support o Monitoring registrations and training o Updating winemaker profiles o Handling customer disputes.

Requirements

  • You are dynamic, responsive, curious, and also organized and meticulous.
  • You demonstrate autonomy but can work well in a team.
  • You have a customer-focused mindset and a desire to do things well.
  • You have strong writing skills, and good spelling is important!
  • You are comfortable using the phone!
  • You speak and write English.
  • You are proficient with Excel and Google Sheets; some familiarity with HubSpot or Salesforce would be a plus!
  • You have an interest in wine and tourism.
Benefits
  • Monthly stipend equal to 15% of the French social security ceiling.
  • Meal vouchers (tickets restaurant).
  • Travel expenses reimbursed at 50% based on a public transport subscription.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer service managementevent organizationreport creationCRM managementdata analysiscustomer journey improvementdispute resolutionportfolio managementgroup reservations handlingbooking request management
Soft Skills
dynamicresponsivecuriousorganizedmeticulousautonomousteamworkcustomer-focusedstrong writing skillsgood spelling