RudderStack

Revenue Operations

• Own and optimize our GTM stack: Salesforce, Gong, Clay, Customer.io, Qualified, RudderStack
• Define GTM processes and data governance; maintain routing, hierarchies, and access
• Integrate CRM, product, billing, and marketing data into a clear and usable single source of truth
• Run forecasting across new business, expansion, and renewals; manage weekly/quarterly roll-ups
• Design and administer Sales and CS compensation (quotas, accelerators, crediting, attainment)
• Operate the deal desk: pricing frameworks, discount guardrails, approvals with Finance/Legal, quote-to-cash accuracy; analyze margin/terms impact
• Define the GTM data model and metrics (ARR, NRR, CAC, pipeline, retention)
• Standardize funnel stages and conversion criteria; publish dashboards for executives, board discussions, and planning cycles
• Manage, coach, and develop a RevOps analyst while staying close to the details

Revenue Operations, GTM Systems Lead

Customer Success Manager

• Partner with customers to understand their business requirements
• Drive them to realize quick time to value from their investment in RudderStack
• Own the customer lifecycle for a portfolio of assigned accounts
• Enable customers to become AI first and AI ready through RudderStack’s AI product initiatives
• Conduct monthly or quarterly account and product and business reviews

Product Manager

• Manage, mentor, and grow a team of Product Managers, fostering a culture of excellence, innovation, and customer obsession
• Define and implement product management best practices, frameworks, and processes across the team
• Conduct regular 1:1s, performance reviews, and career development planning for direct reports
• Partner with the CPO to align team objectives with company strategy and OKRs
• Collaborate with engineering, design, sales, and marketing leadership to ensure cross-functional alignment
• Own and drive a new key vertical from conception to market success
• Lead customer discovery and market research to identify opportunities and validate product-market fit
• Develop and maintain the product strategy and roadmap for the new vertical
• Define success metrics and drive data-informed decision making
• Present product vision and updates to executive team and board as needed
• Contribute to overall product strategy and vision alongside CPO and product leadership team
• Establish prioritization frameworks balancing customer needs, business impact, and technical feasibility
• Drive product operations efficiency through improved planning, communication, and execution cadences
• Build strong relationships with key customers and partners to inform product direction

Revenue Operations, GTM Systems Lead

Customer Success Manager

Director of Product