HR Ops Analyst

RTX

HR operations analyst supporting employee advisory, case management, and process improvement at RTX, an aerospace and defense company. Hybrid Farmington role serving U.S.

Posted 8/17/2026full-timeFarmington • Connecticut • 🇺🇸 United StatesMid-LevelSenior💰 $57,200 - $108,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in HR operations, including Advisory and Engagement, Complex Case Management, and Operational Excellence, while providing empathetic support and guidance to employees and managers. Proficient in identifying process enhancements and collaborating across teams to improve service delivery and employee experience.

Highest-signal resume keywords

Human Resources ExperienceCustomer Service SkillsMicrosoft Office ProficiencyHR Systems ExperienceSpanish Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

HR Policy KnowledgeCompensation ManagementBenefits AdministrationPayroll ProcessingTalent ManagementEmployee RelationsProblem-SolvingProcess EnhancementDiagnostic ApproachAttention to Detail

Soft Skills

EmpathyWritten CommunicationOral CommunicationOrganizational SkillsCollaboration

Tools & Technologies

WorkdayServiceNow

Industry Keywords

HR OperationsEmployee ExperienceStakeholder ExperienceContinuous Improvement

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Contribute to four core areas of HR operations: Advisory and Engagement, Complex Case Management, Operational Excellence, and Strategic Collaboration
Provide employees and managers with assistance and resolution for HR inquiries via phone or chat
Use a diagnostic approach to understand needs and provide guidance on company policies and self-service resources
Assist with resolving complex employee issues by researching, managing sensitive information, and handling intricate inquiries accurately and empathetically
Identify and recommend process enhancements
Support projects that improve day-to-day operations, employee experience, and operational and service delivery
Collaborate across U.S. People Services teams to provide a seamless and consistent stakeholder experience
Share insights to identify opportunities for continuous improvement

Requirements

What you’ll need

University Degree or equivalent experience
Experience in a professional environment focused on problem-solving and meeting customer needs
Proficiency in Microsoft Office applications
Previous Human Resources or customer service-facing experience preferred
Familiarity with HR policy or Compensation, Benefits, Payroll, Talent Management, or Employee Relations preferred
Experience with HR systems such as Workday or ServiceNow preferred
Spanish proficiency preferred
Excellent written and oral communication skills, with empathy and ability to provide supportive guidance
Strong attention to detail and organizational skills, with ability to manage multiple tasks timely
Ability to work independently and as part of a collaborative team
Must be authorized to work in the U.S. without current or future company immigration sponsorship
No security clearance required

Benefits

Comp & perks

Compensation
Healthcare benefits
Wellness benefits
Retirement benefits
Work/life benefits
Parental (including paternal) leave
Flexible work schedules
Achievement awards
Educational assistance
Child/adult backup care
Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability
Long-term disability
401(k) match
Flexible spending accounts
Employee assistance program
Employee Scholar Program
Paid time off
Holidays
Potential annual short-term and/or long-term incentive compensation programs (not guaranteed)