Senior Coordinator, TLM Support Center

RTX

Senior TLM support coordinator handling payroll and timekeeping inquiries for RTX, a global aerospace and defense company. Managing service cases, compliance research, calculations, and process improvements remotely across the United States.

Posted 8/11/2026full-timeRemote • North Carolina • 🇺🇸 United StatesSenior💰 $53,100 - $100,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in payroll and timekeeping processes, ensuring compliance with federal and state laws while providing exceptional customer service. Proficient in case management and data analysis to identify and resolve issues effectively.

Highest-signal resume keywords

Payroll ProcessingTimekeeping ManagementCase Management SystemMicrosoft Excel (VLOOKUP, Pivot Tables)Customer Service

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

PayrollTimekeepingFinanceAuditingComplianceData EntryAnalysisProblem SolvingDecision MakingDocumentation

Soft Skills

MultitaskingOrganizational SkillsVerbal CommunicationWritten CommunicationProfessionalism

Tools & Technologies

ServiceNowSAPEV5Workday

Certifications & Qualifications

AA/AS Degree

Industry Keywords

Wage and Hour LawsRTX Global Time and Labor PoliciesCorporate EnvironmentEmployee Information Confidentiality

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Serve as a first-line resource for employees and managers by answering incoming team calls and providing guidance on RTX Global Time and Labor policies and procedures
Create, triage, and manage service cases in the designated case management system
Ensure proper case documentation, categorization, follow-through, and resolution
Provide reliable, quick, and accurate customer support and problem resolution
Maintain confidentiality, accuracy, and professionalism when handling sensitive employee information
Identify recurring issues and process gaps and recommend improvements
Ensure compliance with federal and state wage and hour laws and RTX policies
Research and perform calculations, analysis, and data entry to support labor processes
Work ServiceNow tickets from internal and external customers

Requirements

What you’ll need

AA/AS degree or other 2-year post-high-school training, or equivalent experience
Minimum 6 years of relevant experience in payroll, timekeeping, finance, auditing, and/or compliance
Strong PC-based skills
Intermediate Microsoft Word and Excel skills, including VLOOKUP and pivot tables
Experience in payroll or timekeeping in a corporate environment preferred
Working knowledge of SAP, EV5, and Workday in payroll or timekeeping preferred
Ability to multitask, organize, and prioritize workload
Problem-solving and decision-making skills
Ability to provide exceptional customer service through verbal and written communication in a corporate environment
U.S. citizenship required; only U.S. citizens are authorized to access information under the program/contract
No security clearance required

Benefits

Comp & perks

Compensation
Healthcare benefits
Wellness benefits
Retirement benefits
Work/life benefits
Parental leave, including paternal leave
Flexible work schedules
Achievement awards
Educational assistance
Child/adult backup care
Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability
Long-term disability
401(k) match
Flexible spending accounts
Employee assistance program
Employee Scholar Program
Paid time off
Holidays
Possible annual short-term and/or long-term incentive compensation programs