Product Support Manager – Subject Matter Expert, SME

RTX

Product Support Manager supporting Collins Aerospace avionics customers across the U.S. Resolving technical issues and coordinating 24/7 customer support across aviation product systems.

Posted 8/4/2026full-timeRemote • Iowa • 🇺🇸 United StatesSeniorLead💰 $107,500 - $204,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive knowledge of Collins Aerospace avionics products and systems, with a strong ability to solve technical problems and provide customer support. Proven experience in mentoring and guiding peers, along with a commitment to continuous improvement and high customer satisfaction.

Highest-signal resume keywords

Aviation KnowledgeCustomer-Facing ExperienceContinuous ImprovementTechnical Problem SolvingCollins Aerospace Avionics

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Flight Management SystemsNavigation SystemsCommunication SystemsAutopilot SystemsCabin Management SystemsData AnalysisRoot Cause AnalysisProblem-Solving PrinciplesAviation Maintenance TrainingProduct Knowledge

Soft Skills

CollaborationMentoringCustomer SupportCommunicationEngagement

Tools & Technologies

CRM ToolsDigital Customer-Support ToolsTechnical Support Operations

Certifications & Qualifications

CORE Apprentice CertificationCORE Champion Certification

Industry Keywords

Aviation PrinciplesTechnical SupportCross-Functional ExecutionBusiness Process AlignmentAftermarket Experience

Tech Stack

Tools & technologies

Assembly

About the role

Key responsibilities & impact

Support Collins Aerospace avionics products and systems, including Flight Management Systems, Navigation, Communication, Autopilot, Cabin Management, and related systems
Plan, schedule, and arrange activities to accomplish objectives
Solve systems and technical problems using data and root cause analysis
Identify customers’ actual needs and requirements
Ensure timely resolution of customer support and assistance requests
Engage colleagues and team members to provide corrective actions and resolutions
Develop solutions to problems requiring evaluation of identifiable data factors
Provide timely problem-solving support for assigned systems and products
Drive high customer satisfaction and product reliability
Support a unified 24/7/365 technical support organization serving inquiries via portal, phone, and email
Collaborate with Engineering, business unit Product Support, Field Service, Final Assembly Line, and Logistics teams

Requirements

What you’ll need

University Degree and minimum 8 years of prior relevant experience, or an Advanced Degree in a related field and minimum 5 years of experience
Experience participating in or supporting Continuous Improvement activities
Experience using CRM or similar digital customer-support tools
Experience mentoring, guiding, or supporting peers in operational settings
Aviation knowledge and experience
Understanding of Collins Aerospace avionics and equipment preferred
Extensive aviation maintenance training and expertise beneficial
Familiarity with Power and Control or Interiors systems preferred but not required
Complete understanding and application of aviation principles, concepts, practices, and standards
Ability to solve systems and technical problems at various levels of scope and complexity
Ability to question and discover customers’ actual needs and requirements
Ability to understand and apply problem-solving principles, concepts, practices, and procedures
3–4 years of customer-facing experience preferred; aftermarket experience is a plus
Product knowledge across a variety of Collins product lines preferred
Familiarity with 24/7 Technical Support operations preferred
Understanding of business process alignment, organizational change, and cross-functional execution preferred
CORE apprentice or champion certification preferred
U.S. citizenship required

Benefits

Comp & perks

Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
Generous 401(k) plan with employer matching funds and separate employer retirement contribution
Lifetime Income Strategy option
Tuition reimbursement program
Student Loan Repayment Program
Life insurance and disability coverage
Optional pet insurance
Optional home and auto insurance
Optional additional life and accident insurance
Optional critical illness insurance
Optional group legal coverage
Optional ID theft protection
Birth, adoption, and parental leave benefits
Ovia Health, fertility, and family planning
Adoption Assistance
Autism Benefit
Employee Assistance Plan, including up to 10 free counseling sessions
Healthy You Incentives wellness rewards program
Doctor on Demand virtual doctor visits
Bright Horizons child and elder care services
Teladoc Medical Experts second opinion program
Flexible work schedules
Employee Scholar Program
Paid time off and holidays
Annual short-term and/or long-term incentive compensation programs may be available; payments are not guaranteed