Senior Coordinator, TLM Support Center

RTX

Senior Coordinator managing Time & Labor Management for RTX. Focused on team performance and process improvement in a fast-paced environment.

Posted 7/30/2026full-timeRemote • North Carolina • 🇺🇸 United StatesSenior💰 $53,100 - $100,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Payroll and Timekeeping processes, ensuring compliance with federal and state laws while providing exceptional customer service. Proficient in case management and documentation, with strong analytical skills to identify and recommend process improvements.

Highest-signal resume keywords

Payroll ExperienceTimekeeping KnowledgeSAP ProficiencyMS Excel SkillsCustomer Service Excellence

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

PayrollTimekeepingCase ManagementDocumentationVLOOKUPPivot TablesComplianceAuditingFinance

Soft Skills

Detail OrientedSelf-StarterProblem SolvingDecision MakingEffective Communication

Tools & Technologies

SAPEV5WorkdayMS Word

Industry Keywords

Wage and Hour LawsRTX PoliciesEmployee SupportCorporate Environment

About the role

Key responsibilities & impact

Serve as a first-line resource for employees and managers by answering incoming team calls and providing accurate, timely guidance on RTX Global Time and Labor policies and procedures.
Create, triage, and manage service cases in the designated case management system, ensuring proper documentation, categorization, and follow‑through until resolution.
Effective customer support through reliable, quick, and accurate problem resolution.
Maintain a high standard of confidentiality, accuracy, and professionalism when handling sensitive employee information.
Identify recurring issues or process gaps and recommend improvements to enhance the employee support experience and ensure compliance.
Understand and ensure compliance with federal & State wage and hour laws and RTX policies.

Requirements

What you’ll need

An Associates degree (or other 2-year post high school training) with a minimum of 6 years of relevant payroll, timekeeping, finance, auditing, and/or compliance experience.
Strong PC-based skills; Experience demonstrating intermediate skills in MS Word and Excel (VLOOKUP, pivot tables, etc.)
Experience in Payroll or Timekeeping gained in a corporate environment.
Working knowledge of SAP, EV5, and Workday with emphasis within areas of Payroll or Timekeeping
Detail oriented
Self-starter with ability to multi-task, organize, and prioritize task to manage workload effectively with effective problem solving and decision-making skills to promote work efficiency
Ability to provide exceptional customer service through verbal and written communication in a corporate environment

Benefits

Comp & perks

parental (including paternal) leave
flexible work schedules
achievement awards
educational assistance
child/adult backup care