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Senior Program Manager – Enterprise ERP, CRM, SAP
RTXSenior Program Manager leading large-scale Digital Transformation initiatives primarily focused on ERP and CRM solutions for Pratt & Whitney Canada. Collaborating globally to deliver enterprise-wide solutions for critical business applications.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading complex enterprise technology programs, particularly in ERP, SAP, and CRM solutions, while ensuring effective program governance and stakeholder engagement. Proven ability to manage multi-million-dollar programs using Agile and traditional methodologies across global teams.
Highest-signal resume keywords
ERP Program ManagementSAP Solutions DeliveryAgile MethodologiesStakeholder ManagementPMP Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Program ManagementPortfolio ManagementEnterprise ArchitectureSystem IntegrationData MigrationDigital TransformationCloud TechnologiesAPIsBudget ManagementRisk Management
Soft Skills
Communication SkillsNegotiation SkillsFacilitation SkillsPresentation SkillsRelationship Building
Tools & Technologies
CRM SystemsERP SystemsAgile ToolsScrumSAFe
Certifications & Qualifications
PMP Certification
Industry Keywords
Enterprise TechnologyTransformation ProgramsGlobal Delivery TeamsBusiness ApplicationsProgram Governance
Tech Stack
Tools & technologiesERPPMP
About the role
Key responsibilities & impact- Lead complex, multidisciplinary enterprise technology programs involving ERP, SAP, CRM and other critical business applications
- Develop and implement integrated program plans, ensuring management of scope, schedules, budgets, risks, dependencies and business outcomes
- Oversee end-to-end delivery, including integrations, data migration, testing, deployment and operational readiness
- Collaborate closely with solution architects, engineering managers, product owners and delivery teams to ensure initiative success
- Drive transformation programs across areas such as finance, supply chain, manufacturing, procurement, sales and customer service
- Establish effective program governance, monitor portfolio performance and present recommendations and reports to senior leadership
- Chair steering committees and facilitate strategic decision-making with business and technology stakeholders
- Ensure program delivery using Agile, hybrid or traditional methodologies while promoting continuous improvement and delivery excellence
- Build trusted relationships with executives, vendors and global teams, and influence stakeholders at all levels
- Manage strategic vendor partnerships and coordinate globally distributed delivery teams to ensure quality delivery on time and within budget
Requirements
What you’ll need- Bachelor’s degree in computer science, engineering, information systems or a related field (Master’s degree or MBA is an asset)
- 10+ years of progressive experience in program and portfolio management within large organizations
- Proven experience delivering enterprise transformation programs involving ERP, SAP and CRM solutions
- Experience collaborating with executives and business partners in North America
- Demonstrated success managing delivery teams distributed across multiple global regions
- Strong understanding of enterprise architecture, system integrations, APIs, cloud technologies and digital transformation
- Experience delivering programs using Agile, Scrum, SAFe, hybrid and traditional methodologies
- Excellent communication, presentation, facilitation, negotiation and stakeholder management skills
- Demonstrated experience managing multi-million-dollar programs with multiple concurrent workstreams
- PMP certification is an asset
Benefits
Comp & perks- Employer-contributed pension and savings plan
- Group benefits program
- Career advancement opportunities
- Merit or recognition program
- Health and wellness program, including telemedicine
- Recreational and sports club
- Nearby daycare facilities
- Accessible by public transit or public transit program and free parking