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RTX

Accounts Payable, Tier 1 Customer Service Lead

RTX

Lead Accounts Payable Customer Service team managing inquiries for RTX services. Foster collaboration and continuous improvement within finance operations at global aerospace company.

Posted 7/28/2026full-timeSanta Isabel • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Accounts Payable processes and team leadership, with a strong focus on continuous improvement and cross-functional collaboration. Bilingual proficiency in English and Spanish enhances communication and service delivery.

Highest-signal resume keywords
Accounts Payable ManagementTeam LeadershipBilingual Proficiency in English and SpanishERP Systems ProficiencyCross-Functional Coordination

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Accounts PayableInvoice ProcessingFinancial AnalysisProcess ImprovementMetrics Management
Soft Skills
CommunicationProblem-SolvingCollaborationEscalation Management
Tools & Technologies
ERP SystemsAccounts Payable Software
Certifications & Qualifications
Bachelor’s Degree in FinanceBachelor’s Degree in AccountingBachelor’s Degree in Business
Industry Keywords
Customer ServiceContinuous ImprovementBest PracticesCross-Functional Teams

Tech Stack

Tools & technologies
ERP

About the role

Key responsibilities & impact
  • Lead the Accounts Payable US Hub Tier 1 Customer Service team
  • Coordinate closely with the US Hub Tier 2 team to ensure end to end process flow
  • Partner with AP non US hubs to share best practices and lessons learned
  • Research and respond to accounts payable inquiries such as invoice status
  • Act as a key escalation point for the Tier 1 team
  • Partner with the US hub Puerto Rico AP invoice processing team to drive invoice corrections and continuous improvement opportunities
  • Manage team output ensuring key metrics are met

Requirements

What you’ll need
  • Bachelor’s degree in Finance, Accounting, Business or related field
  • Minimum of 5 years of relevant experience or an Advance degree and 3 years of relevant experience
  • Bilingual proficiency in English and Spanish (written and verbal)
  • Proficiency and experience with Accounts Payable tools and software, including various ERP systems
  • Ability to coordinate with cross functional teams and interact at all levels in the organization

Benefits

Comp & perks
  • Parental (including paternal) leave
  • Flexible work schedules
  • Achievement awards
  • Educational assistance
  • Child/adult backup care