Senior Service Manager – Power Transmission Systems

RTX

Senior Manager leading aftermarket services and product performance for Collins Aerospace in New York. Managing cross-functional teams with a focus on customer satisfaction and financial outcomes.

Posted 7/22/2026full-timeRome • New York • 🇺🇸 United StatesSenior💰 $132,400 - $251,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in program management and customer relationship management within the aerospace or defense sectors, focusing on risk mitigation, cross-functional team leadership, and strategic execution of aftermarket contracts.

Highest-signal resume keywords

Program ManagementCustomer Relationship ManagementCross-Functional Team LeadershipRisk Mitigation StrategiesAerospace or Defense Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Aftermarket Program ManagementSupply Chain ManagementOperations ManagementContract NegotiationPerformance Metrics Analysis

Soft Skills

Customer Escalation ManagementClear CommunicationProblem Solving

Certifications & Qualifications

University DegreeAdvanced Degree in Related Field

Industry Keywords

AerospaceDefenseIntegrated Program TeamQuality StandardsInventory Reduction

About the role

Key responsibilities & impact

Manage customer escalations on risks, schedule and deliverables on aftermarket orders and contracts
Drive in-service product performance including cost, quality, reliability and delivery.
Lead a cross-functional Integrated Program Team (IPT) to deliver on the business’ key objectives, including: Performance to the financial plan, On-time hardware delivery with uncompromising quality standards, Achievement of inventory reduction and overdue order targets, Timely development of proposals that are aligned with the business’ strategic goals
Set pricing parameters and negotiation boundaries for aftermarket contracts.
Identify and mitigate risks across technical, commercial, and industrial domains.
Develop actionable risk mitigation strategies to address potential challenges.
Identify and capitalize on opportunities to improve program execution and develop associated implementation plans.
Deliver clear and concise program updates, including status, risks, and opportunities, at regular cadence reviews and to all levels of business leadership, as required.

Requirements

What you’ll need

Typically requires a University Degree and minimum 10 years prior relevant experience or an Advanced Degree in a related field and minimum 7 years of experience
Experience in program management, aftermarket program management, supply chain management and/or operations management
Proven ability to lead cross-functional teams in a complex aerospace or defense environment
Strong customer relationship management skills, with a track record of resolving contractual and operational challenges

Benefits

Comp & perks

Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
Tuition reimbursement program
Student Loan Repayment Program
Life insurance and disability coverage
Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
Birth, adoption, parental leave benefits
Ovia Health, fertility, and family planning
Adoption Assistance
Autism Benefit
Employee Assistance Plan, including up to 10 free counseling sessions
Healthy You Incentives, wellness rewards program
Doctor on Demand, virtual doctor visits
Bright Horizons, child and elder care services
Teladoc Medical Experts, second opinion program
And more!