Senior Manager, HR Operations – Global Mobility Navigator

RTX

Global Mobility Partner overseeing U.S. mobility programs and vendor collaboration in aerospace and defense industry.

Posted 7/22/2026full-timeRemote • New Hampshire • 🇺🇸 United StatesSenior💰 $107,500 - $204,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive knowledge in Global Mobility processes, including immigration, tax, and relocation, while effectively managing vendor relationships and ensuring compliance with service level agreements. Proven ability to analyze data, drive process improvements, and deliver presentations to stakeholders.

Highest-signal resume keywords

Global Mobility Lifecycle ProcessesVendor ManagementData Analysis and PresentationProject ManagementRoot Cause Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Global MobilityImmigrationTax ComplianceRelocation ManagementData AnalysisProcess OptimizationPerformance ManagementProject ManagementRoot Cause AnalysisStakeholder Engagement

Soft Skills

Critical ThinkingJudgmentCommunicationCollaborationProblem Solving

Industry Keywords

Human ResourcesService Level AgreementsPerformance SurveysAuditsHigh-Volume Inquiry Resolution

About the role

Key responsibilities & impact

Partner extensively with key business leaders, program/contract leads to ensure global mobility services are aligned and meet the operational needs of the specific program/team;
Manage and own assigned business area to include quarterly business reviews with key stakeholders
Work to influence parties within and outside of the job function at an operational level regarding policies, procedures, and practices.
Manage day-to-day interactions with a complex and high performing set of mobility stakeholders and/or vendors across the business to ensure a smooth experience for our employees
As part of a tiered support model, manage process flow as it pertains to escalated deployment queries, vendor contact, and program leadership questions, and process improvement
Assist with complex cases related to immigration, tax, and relocation related queries raised by our cross-functional teams and partner with the Global Mobility program owners (relocation, tax and immigration SMEs) to escalate and resolve
Review and ensure all exception requests are properly handled, escalating as needed to key stakeholders and process owners;
Maintain a commitment to our service level agreements (SLAs) for general inquiries and escalations to drive efficiencies across the team
Partner with internal cross-functional teams and vendor partners on specialized projects with focus on relocation process stakeholder education and consultation and advising, implementing self-service content and drive adoption of key tools and resources within our tiered service model
Deliver on specific technical or compliance driven processes to ensure data integrity, accuracy, and timely completion, e.g. audits, performance surveys, dashboards, payroll reviews, etc.
Partner closely with other global mobility program managers, regional managers, key stakeholders, and global program owners (SMEs) to ensure alignment with global philosophies for relocation, tax and immigration programs and collaborate on other team initiatives and projects as assigned
Develop global mobility knowledge, process optimization, and documentation for our People Services team to help manage high-volume inquiry resolution
Assist in various internal reviews of relocation data, processes and policies and assist with audits to verify data discrepancies between systems and ultimately, resolve data discrepancies

Requirements

What you’ll need

Typically requires a University Degree or equivalent experience and minimum 8 years prior relevant experience in global mobility, Human Resources or directly related field, or an Advanced Degree in a related field and minimum 5 years experience in global mobility, Human Resources or directly related field
5+ years of progressive experience in Global Mobility
5+ years experience with key global mobility lifecycle processes and methodologies
Prior experience working through queries requiring root cause analysis and providing end-to-end solutions, contribute to improving the processes and helps identify systematic blind spots
Prior experience managing full suite of global mobility vendors with a focus on performance management, accountability, escalation & exception protocol, training and relationships
Prior experience handling complex, ambiguous situations exercising judgement and critical thinking skills and manage escalation quickly to closure
Prior experience working effectively with data, analyze and present insights and identify key trends, develop and deliver presentations of key results
Demonstrated project management experience across multiple disciplines and stakeholders – driving projects from conception to implementation

Benefits

Comp & perks

Health insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability
Long-term disability
401(k) plan
Flexible spending accounts
Flexible work schedules
Parental leave
Paid time off
Holidays
Employee assistance program
Employee Scholar Program
Backup care for children and adults