Program Manager, Customer Portal – EngineWise Connect

RTX

Program Manager leading the transformation of EngineWise Connect, a digital platform for aerospace industry. Responsible for strategic roadmap and customer engagement to enhance services and efficiency.

Posted 7/9/2026full-timeRemote • Connecticut • 🇺🇸 United StatesSeniorLead💰 $132,400 - $251,600 per yearWebsite

Tech Stack

Tools & technologies

CloudERP

About the role

Key responsibilities & impact

Develop and own the 3-year strategic roadmap for EngineWise Connect, synthesizing business strategy, customer needs, and technology capabilities into a unified platform vision.
Build a compelling business case reflecting cost savings, new revenue opportunities, time efficiencies, and improved customer and internal user experience.
Conduct discovery with internal business teams to identify pain points, promote portal solutions, and translate needs into platform opportunities and roadmap initiatives.
Leverage Liferay Objects, CMS, and out‑of‑the‑box capabilities to drive scalable, low‑maintenance solutions and reduce unnecessary customization.
Lead and mentor a team of product owners and technical resources; establish accountability, performance goals, and delivery rhythm across the team.
Transform the portal experience by implementing AI capabilities, intelligent agents, workflow automation, and advanced data integrations.
Drive a user-centered design approach using role-based workflows, UX best practices, and measurable user KPIs to inform prioritization and continuous improvement.
Partner with owners of applications running on the EngineWise Connect platform to ensure a cohesive, seamless experience for airlines, MROs, customer support, aftermarket, engineering, and Program teams.
Coordinate with Microsoft Dynamics, Power BI, data engineering, and enterprise architecture teams to align technologies, integrations, and roadmap dependencies.
Oversee delivery using a scaled agile framework, including backlog management, PI planning, stakeholder reviews, and governance forums.
Communicate status, outcomes, risks, and opportunities to executive leadership; ensure alignment with corporate digital strategy.

Requirements

What you’ll need

Bachelor’s degree and 8 years of experience or Advanced Degree and 5 years of experience
Experience in digital program management, product management, or platform leadership roles.
Experience leading or supporting digital transformation with customer-facing or B2B digital platforms.
Liferay DXP or similar B2B digital platform experience.
Ability to develop data-driven business cases demonstrating cost reduction, revenue uplift, and service efficiency improvements.
Ability to define and track key operational metrics to demonstrate business value.
Industry experience (Aerospace, manufacturing, or customer support operations) in regulated or complex B2B environments.
Technical acumen to effectively communicate with IT about system integrations, identity access/management, connectivity to ERP, etc.
Ability and experience to drive organizational adoption with internal and external customers.
Proven success managing direct reports and leading cross-functional teams in a matrixed environment.
Strong background in user experience design, customer journey mapping, and leveraging KPIs to drive product decisions.
Knowledge of modern digital technologies, cloud platforms, data integration, and AI/automation capabilities.
Experience with agile and scaled agile frameworks (SAFe or similar).
Strong communication skills and ability to influence at multiple organizational levels.

Benefits

Comp & perks

medical
dental
vision
life insurance
short-term disability
long-term disability
401(k) match
flexible spending accounts
flexible work schedules
employee assistance program
Employee Scholar Program
parental leave
paid time off
holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Digital TransformationBusiness Case DevelopmentOperational Metrics TrackingCustomer Journey MappingWorkflow Automation

Soft Skills

Strong Communication SkillsTeam LeadershipInfluencing Skills