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HR Operations Analyst
RTXHR Operations Analyst providing superior customer service to ~3,000 employees across RTX. Responsibilities include answering inquiries via phone, email, and chat in a hybrid role based in Puerto Rico.
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Provide superior customer service, accurate and timely first contact resolution to ~3,000 employees, managers, and HR professionals across RTX via phone calls, email, chat, and Case Management
- Interpret simple and complex company and business unit policies and procedures, having the ability to convey them in a simplified manner
- Identify, recommend, create and audit content or knowledge articles to be added to the external and internal knowledge base
- Utilize multiple online systems, including ServiceNow CRM, Enterprise version 5 and Workday to answer questions, troubleshoot issues, complete requests and help resolve employee, manager and HR needs
- Educate employees on HR services available and encourage employee and manager self-service
- Promote quality, compliance management, and process improvements using CORE tools and guidance
- Ensure adherence to company policies and procedures, with a strong focus on compliance
Requirements
What you’ll need- Typically requires a University Degree or equivalent experience and minimum 2 years of prior relevant experience, or an Advanced Degree in a related field.
- Previous experience in an HR Shared Services center or a similar customer facing type of environment
- 1+ years of experience working with MS Office applications
- 1 or more years’ experience with HR policy or other areas of expertise (i.e. Compensation, Benefits, Payroll, Talent Management)
- Experience with ServiceNow CRM, Workday, ADP Enterprise version
- Excellent problem solving skills and strong customer service skills
- Strong attention to detail and organizational skills
Benefits
Comp & perks- Parental (including paternal) leave
- Flexible work schedules
- Achievement awards
- Educational assistance
- Child/adult backup care
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
HR policyCompensationBenefitsPayrollTalent Managementproblem solvingcustomer serviceattention to detailorganizational skills
Soft Skills
communicationinterpersonal skills
Certifications
University DegreeAdvanced Degree