Avionics Product Support Specialist

RTX

Avionics Product Support Specialist solving technical issues with Collins Aerospace avionics systems. Supporting customers' needs with effective resolutions while working flexible hours in a remote setup.

Posted 6/9/2026full-timeRemote • Iowa • 🇺🇸 United StatesMid-LevelSenior💰 $86,800 - $165,200 per yearWebsite

About the role

Key responsibilities & impact

Support Collins Aerospace avionics products and systems, including Flight Management Systems, Navigation, Communication, Autopilot, Cabin Management, and other related systems.
Solves systems/technical problems at various levels in scope and complexity, which may require data and root cause analysis.
Aptitude to question and discover the customers’ actual needs and requirements in the most expedient manner.
Ability to understand and apply problem solving principles, concepts, practices and procedures with guidance as needed.
Ensure timely resolution of customer support and assistance requests utilizing established procedures.
Engage with colleagues and team members to provide corrective action and resolutions to customer queries.
Provide timely and accurate assistance in response to requests from customers or Customer Service Engineers.
Must be prepared to work a non-traditional work schedule: 6am/pm - 6pm/am CT - 12-hour shifts; 3 on, 2 off, 2 on, 3 off; Nights and/or Days (schedule flips back and forth between nights/days: two months on nights, four months on days); first 30 days of employment for training purposes will be Monday-Friday, day shift, 8-hour shifts.

Requirements

What you’ll need

Typically requires a University Degree or equivalent experience and minimum 5 years prior relevant experience, or an Advanced Degree in a related field and minimum 3 years experience.
Experience troubleshooting or repairing avionics equipment required.
Experience in aviation maintenance, avionics, electronics, or a related field required.
Bachelor's Degree in an Aviation Related field is preferred.

Benefits

Comp & perks

Medical, dental, and vision insurance.
Three weeks of vacation for newly hired employees.
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option.
Tuition reimbursement program.
Student Loan Repayment Program.
Life insurance and disability coverage.
Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection.
Birth, adoption, parental leave benefits.
Ovia Health, fertility, and family planning.
Adoption Assistance.
Autism Benefit.
Employee Assistance Plan, including up to 10 free counseling sessions.
Healthy You Incentives, wellness rewards program.
Doctor on Demand, virtual doctor visits.
Bright Horizons, child and elder care services.
Teladoc Medical Experts, second opinion program.
And more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingrepairing avionics equipmentdata analysisroot cause analysisproblem solving principlesFlight Management SystemsNavigation systemsCommunication systemsAutopilot systemsCabin Management systems

Soft Skills

customer supportproblem solvingcommunicationteam collaborationcustomer needs assessmenttimely resolutionadaptabilityattention to detailinterpersonal skillsorganizational skills