Senior ServiceNow Tech Lead

RTX

ServiceNow Senior Technical Lead delivering solutions for RTX aerospace and defense company. Collaborating with various stakeholders to drive business value and improve platform performance.

Posted 6/9/2026full-timeRemote • Arizona • 🇺🇸 United StatesSenior💰 $132,400 - $251,600 per yearWebsite

Tech Stack

Tools & technologies

AngularITSMJavaScriptServiceNowSOAP

About the role

Key responsibilities & impact

Provide technical oversight and support across all areas of the RTX ServiceNow platform.
Ensure solutions are built in accordance with best practices while ensuring adherence to RTX Governance, compliance and organizational standards.
Provide resolution and guidance on complex technical issues while serving as the U.S.-based Senior ServiceNow Technical Lead.
Provide guidance in alignment to best practices and standards on integrations between ServiceNow and other enterprise systems (e.g. Workday, Salesforce).
Collaborate with ServiceNow Product Managers, Business Analysts and Architects to review requirements and provide and implement design recommendations.
Support upgrades, patches and health checks to ensure overall sustainability of the ServiceNow platform.
Stay current on ServiceNow platform updates, new features and industry trends.
Proactively propose enhancements and other platform improvements to drive continuous improvement of the ServiceNow platform.

Requirements

What you’ll need

Minimum 10+ years of extensive hands-on experience in design, development and delivery of the ServiceNow solution in a global environment.
Deep ServiceNow technical expertise including custom application development and scripting experience across most areas of the platform including ITSM, ITOM/ITAM, HRSD, Accounts Payable, integrations and portal.
Strong ability to effectively collaborate with all levels within the organization including leadership, Product Managers, Business Analysts, Architects, and stakeholders.
Ability to lead and mentor technical teams as well as support code peer reviews and be a strong advocate of best practices.
Advanced proficiency in scripting languages used within ServiceNow including JavaScript, GlideScript, Angular.
Experience in Virtual Agent, Agent Workspace, UI Builder, Flow Designer and Platform Analytics.
Extensive experience with REST/SOAP integrations and scripted REST APIs.
Strong analytical, interpersonal, verbal and written communication skills.
Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).

Benefits

Comp & perks

medical
dental
vision
life insurance
short-term disability
long-term disability
401(k) match
flexible spending accounts
flexible work schedules
employee assistance program
Employee Scholar Program
parental leave
paid time off
holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ServiceNowcustom application developmentscriptingITSMITOMITAMHRSDJavaScriptGlideScriptREST/SOAP integrations

Soft Skills

collaborationleadershipmentoringanalytical skillsinterpersonal skillsverbal communicationwritten communication