Senior Operations Analyst – Service Management Operations

RTX

Senior Operations Analyst providing operational and analytical support to the Service Management Operations team at RTX. Collaborating with cross-functional teams to drive efficiencies and governance activities.

Posted 6/9/2026full-timeRemote • New York • 🇺🇸 United StatesSenior💰 $86,800 - $165,200 per yearWebsite

About the role

Key responsibilities & impact

Independently coordinate organizational meetings, operating cadences, and governance reviews, ensuring accurate documentation of decisions and action items.
Maintain and improve operational documentation, procedures, resource repositories, and team records.
Lead small-scale process improvement efforts, identifying inefficiencies and recommending enhancements to streamline work and improve operational consistency.
Support organizational change initiatives by helping teams adopt new processes, tools, or operational practices.
Lead budget tracking, financial data collection, and monthly/quarterly reporting activities with minimal oversight.
Prepare and maintain detailed financial reports, trackers, and variance analyses that support reviews with leadership.
Identify budget risks or anomalies and work proactively with partners to resolve issues.
Coordinate audit, risk, compliance, and governance activities, ensuring documentation, evidence, and audit records are complete and accurate.
Track and drive remediation actions, risk mitigation activities, and governance commitments to closure.
Oversee vendor onboarding, invoice processing, contract administration, and performance tracking documentation.
Collect, validate, and integrate data from multiple sources to produce accurate, timely reporting packages, dashboards, and scorecards.
Analyze operational and performance trends to provide insights that support leadership decision-making.
Develop and maintain presentation materials for operational reviews, governance forums, and executive reporting.

Requirements

What you’ll need

Bachelor’s degree in Business, Operations, Digital Technology, Finance, Data Analytics, or related field, or equivalent experience.
5+ years of experience in operations, business analysis, service management, finance, compliance, or similar functions.
Strong organization and prioritization skills with excellent attention to detail.
Proficiency with Microsoft Office applications, including advanced Excel and PowerPoint skills.
Strong communication skills and an ability to partner effectively across cross-functional teams.
Demonstrated analytical skills and experience using data to solve business problems.

Benefits

Comp & perks

medical
dental
vision
life insurance
short-term disability
long-term disability
401(k) match
flexible spending accounts
flexible work schedules
employee assistance program
Employee Scholar Program
parental leave
paid time off
holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

budget trackingfinancial data collectionvariance analysisdata integrationreportingprocess improvementrisk mitigationaudit coordinationvendor onboardingcontract administration

Soft Skills

organizationprioritizationattention to detailcommunicationanalytical skillscross-functional collaborationleadershipproblem-solvingdecision-makingdocumentation