Associate Director – Service Management Operations

RTX

Operational leader ensuring effective business operations and budgeting for aerospace's digital services. Collaborates across departments and manages vendor relationships to enhance organizational effectiveness.

Posted 6/8/2026full-timeRemote • New York • 🇺🇸 United StatesSenior💰 $157,200 - $298,800 per yearWebsite

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Hard Skills

budgetingfinancial planningcompliancerisk managementperformance reportingvendor managementprocess executiondata analysiskey performance indicatorsbusiness continuity planning

Soft Skills

organizational skillscommunication skillsstakeholder managementcollaborationanalytical skills

Industry Keywords

digital operationsbusiness managementservice managementgovernanceinternal auditsexternal auditsregulatory reviewsrisk controlsstrategic financial planningvendor governance

About the role

Key responsibilities & impact

Ensures day‑to‑day organizational operations run smoothly through effective coordination and execution of organizational cadences, budgeting, compliance, third party engagements, and process execution
Identifies opportunities to improve operational rigor, reduce risk, and efficiently and effectively navigate internal business processes
Acts as the central coordination point (SPOC) for the organization’s budget‑related activities, including strategic financial planning (SFP), annual budgeting cycles, quarterly forecasts, expense allocation, and ongoing financial stewardship
Partners with portfolio managers, product owners, and finance teams to ensure budget accuracy, timely submissions, and alignment with organizational priorities
Monitors spending, validates allocations, and ensures transparency in financial reporting
Serves as the SPOC to coordinate and execute compliance, risk, and governance events, including internal audits, external audits, business continuity planning (BCP) exercises, and regulatory reviews
Ensures documented processes, risk controls, and remediation actions are tracked and completed on schedule
Maintains a structured vendor governance approach, tracking key deliverables, contract milestones, and performance metrics
Collects, organizes, and reports key performance indicators (KPIs) to provide visibility into operational performance, risk posture, financial status, vendor health, and committed priorities

Requirements

What you’ll need

Bachelor’s degree in a STEM-related field with 12 years of work experience
10+ years of experience in digital operations, business management, service management, compliance and governance, or a related discipline
Experience coordinating financial cycles, compliance activities, vendor relationships, or performance reporting
Excellent organizational, communication, and stakeholder‑management skills
Ability to collaborate across finance, procurement, legal, risk/compliance, and business teams
Strong analytical skills and ability to structure data into clear insights.

Benefits

Comp & perks

medical
dental
vision
life insurance
short-term disability
long-term disability
401(k) match
flexible spending accounts
flexible work schedules
employee assistance program
Employee Scholar Program
parental leave
paid time off
holidays