Senior Manager, Customer Advancement – Airlines

RTX

Senior Manager for Customer Advancement in Airlines and Lessors at Collins Aerospace. Leading strategies and processes for channel insights and customer engagement.

Posted 6/3/2026full-timeRemote • North Carolina • 🇺🇸 United StatesSenior💰 $132,400 - $251,600 per yearWebsite

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Responsible to define necessary data sets for functional and enterprise knowledge to be used in tactical customer execution and strategic development
Ensure data set accuracy and efficiency of storage and extraction
Lead capture of segment data via multiple techniques including Voice of Customer, Region VPs | Account Executive (AE) team, Aftermarket and SBU feedback, customer sessions, external engagements, expert 3rd party inputs, and facilitated workshops in support of customer strategy development
Establish processes and expectations for aggregating metrics utilizing Salesforce, Voice of Customer, and other primary and secondary methods
Leading collaboration with OE Account organizations and Customer Support to ensure a OneCollins methodology
Responsible to provide monthly and quarterly reporting as appropriate in support of pursuit review engagements as part of pursuit discipline and accountability
Responsible to vigorously enhance and evolve Airlines & Lessors Voice of Customer processes and collection, providing leadership and expertise of methodologies to ensure consistent and accurate data collection in a manner aligned with the Sales Enablement and Strategic Intelligence (SESI) organization
Sponsor the capture of actionable intelligence across the customer facing organization and create corresponding strategies that support airline and Collins Net Promoter Scores (NPS)
Responsible for establishing close collaboration with OE Account Management, Customer Support, and SESI teams to ensure a OneCollins process
Support strategic development and implementation of Salesforce, in collaboration with the SESI team, to optimize efficient extraction of Airline & Lessor key performance indicators and insights
Bring reporting metric expertise to bear in future Salesforce developments and evolutions
Co-lead the upgrade and roll out of the customer categorization model across the enterprise to incorporate the value and complexity of additional value streams (e.g. wheels and brakes, navigation, etc.)
Responsible for assisting on transformation initiatives, including implementation of the CE&S playbook in the Airlines & Lessors channel, and other projects as appropriate
Support development of high-potential talent and mentor junior and potential Customer Advancement, Business Development and Account Executive associates

Requirements

What you’ll need

Typically requires a University Degree and minimum 10 years prior relevant experience or an Advanced Degree in a related field and minimum 7 years of experience
Advanced Excel proficiency, including functions, macros, pivot tables, etc.
Previous experience with the global airline and lessor channel, including revenue streams, business models, segment dynamics, trends, airline brand/value positions, etc.
PowerPoint mastery
Data visualization tool expertise (e.g. Tableau)

Benefits

Comp & perks

Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
Tuition reimbursement program
Student Loan Repayment Program
Life insurance and disability coverage
Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
Birth, adoption, parental leave benefits
Ovia Health, fertility, and family planning
Adoption Assistance
Autism Benefit
Employee Assistance Plan, including up to 10 free counseling sessions
Healthy You Incentives, wellness rewards program
Doctor on Demand, virtual doctor visits
Bright Horizons, child and elder care services
Teladoc Medical Experts, second opinion program
And more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data set accuracydata extractionSalesforcedata visualizationExcelmacrospivot tablesreporting metricscustomer categorizationmethodologies

Soft Skills

leadershipcollaborationmentoringstrategic developmentcommunicationcustomer engagementprocess establishmentaccountabilityexpertisesupport