Embedded Support Specialist

RTX

Embedded Support Specialist in aerospace industry focusing on software quality assurance and customer service. Collaborating with various stakeholders and refining communication skills in a fast-paced environment.

Posted 5/28/2026full-timeMcKinney • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $57,200 - $108,800 per yearWebsite

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Ensuring the quality and reliability of various software products within a Scaled Agile Framework (SAFe) environment
Delivering exceptional customer service while collaborating with partners, third-party vendors, and external business associates
Working with stakeholders to achieve exceptional levels of customer service
Refining verbal and written communication skills to convey information to all levels of stakeholders

Requirements

What you’ll need

Requires a Bachelor’s in Science, Technology, Engineering, or Mathematics (STEM)
The ability to obtain and maintain a US security clearance
Experience with ServiceNow or other IT Service Management (ITSM) tools
Experience in Microsoft tools

Benefits

Comp & perks

medical
dental
vision
life insurance
short-term disability
long-term disability
401(k) match
flexible spending accounts
flexible work schedules
employee assistance program
Employee Scholar Program
parental leave
paid time off
holidays

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNowIT Service Management (ITSM)Microsoft tools

Soft Skills

customer servicecollaborationcommunication

Certifications

Bachelor’s in ScienceBachelor’s in TechnologyBachelor’s in EngineeringBachelor’s in MathematicsUS security clearance