Networking Administrator – O'Hare International Airport Site Lead

RTX

Site Lead managing technicians responsible for testing and support at O'Hare International Airport. Leading interactions with airlines and ensuring compliance with service level agreements.

Posted 5/26/2026full-timeO'Hare International Airport • Illinois • 🇺🇸 United StatesSenior💰 $68,900 - $131,100 per yearWebsite

About the role

Key responsibilities & impact

Serve as primary customer liaison with a variety of airlines and the Airport Authority; assure continual compliance of service level performance and reporting, ensuring local procedures are in compliance.
Review technical and customer support specifications and provide recommendations on best value to meet customer requirements.
Responsible for overall local network, server and desktop hardware maintenance, system support and necessary escalation of service issues.
Maintain regular progress communication with the Airport Authority and take any remedial action for deficiencies.
Develop and maintain on-site policies and procedures.
Interface with senior management to communicate status of projects.
Monitor and ensure services align with SLAs.
Provide consultation and advice to system and network administration in the Common Use platform in the airport.
Ensure that all site technicians are trained & certified prior to start of service.
Maintain on-site employee relations including, but not limited to, scheduling, day-off planning, hiring, performance management, disciplining, and dismissal.

Requirements

What you’ll need

Typically requires a University Degree and minimum 2 years of prior relevant experience or an Advanced Degree in a related field.
You will need to obtain and maintain SIDA (Security Identification Display Area) badging and SIDA training.
This includes Security Threat Assessment (STA) and a fingerprint-based Criminal History Records Check (CHRC) for access to certain Federally regulated areas at multiple airports.
Experience in the Airport or Airline Industry Technical Field, two years of which are specific to CUTE (Commone Use Terminal Equipment) application software.
Experience with cultivating and maintaining client relationships with service providers, stakeholders, and key airport partners, ensuring communication, collaboration, and the delivery of services.

Benefits

Comp & perks

Medical, dental, and vision insurance.
Three weeks of vacation for newly hired employees.
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option.
Tuition reimbursement program.
Student Loan Repayment Program.
Life insurance and disability coverage.
Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection.
Birth, adoption, parental leave benefits.
Ovia Health, fertility, and family planning.
Adoption Assistance.
Autism Benefit.
Employee Assistance Plan, including up to 10 free counseling sessions.
Healthy You Incentives, wellness rewards program.
Doctor on Demand, virtual doctor visits.
Bright Horizons, child and elder care services.
Teladoc Medical Experts, second opinion program.
And more!

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

network maintenanceserver maintenancedesktop hardware maintenancesystem supportCUTE application softwareservice level performancetechnical support specificationscompliance reportingproject status communicationemployee performance management

Soft Skills

customer liaisoncommunicationcollaborationproblem-solvingleadershiptrainingrelationship managementremedial actionschedulingdiscipline

Certifications

SIDA badging