OEM Support Specialist

RTX

OEM Support Specialist responsible for customer support and account management. Focus on onsite technical guidance for aerospace and defense products.

Posted 5/22/2026full-timeRemote • Wisconsin • 🇺🇸 United StatesMid-LevelSenior💰 $86,800 - $165,200 per yearWebsite

About the role

Key responsibilities & impact

Provide onsite technical guidance or support for all ARINCDirect products and services.
Provide onsite avionics configuration support, troubleshooting support, and comprehensive training on the use of ARINCDirect applications to a varied customer base.
Identify and work on problems in both the flight deck and cabin environments.
Manage relationships within your assigned OEMs, completions centers, and service centers.
Identify new sales prospects within your accounts, including customers taking delivery of new aircraft.
Introduce ARINC Direct to new operators; upsell ARINC Direct products to existing customers.
Gather account requirements and act as a liaison between customers, prospects, OEMs, Service Centers, other Collins Aerospace - ARINCDirect staff, and the ARINCDirect business unit.
Identify obstacles to product growth and propose solutions/action items.
Serve as a customer advocate.
Assist with Technical Publication writing and updating.
Assist other regional managers when necessary.
Coordinate the ARINCDirect account activation/commissioning processes.
Submit required forms, configure, test, and train customers.
Work successfully in a dynamic environment and anticipate and mitigate problems using conflict resolution skills.
Manage multiple accounts and activities simultaneously.
Provide excellent communication and interpersonal skills to internal and external customers.
Travel approximately 40%.

Requirements

What you’ll need

Typically requires a University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience.
Candidate must have four (4) or more years in Customer Service, Marketing, or Technical/Engineering experience and four (4) or more years in customer support functions, including account management, or as a field service representative within the aviation or transportation industry.
Experience working with computerized flight planning, aviation weather reporting systems, aircraft communications, including but not limited to, ACARS and SATCOM systems in the flight deck and cabin environments, cabin communications.
Business aviation experience in one or more of the following areas: pilot, engineer, maintenance technician, dispatch, aircraft sales/brokerage, aviation management, aircraft completions, FBO operations, or related field position.
Experience in OEM sales, completions, service centers or avionics technician with an authorized service center or repair facility preferred.
Knowledge of business jet cabin voice and cabin communications protocols and technologies preferred.
BS in Aviation/Tech-related field, or equivalent experience preferred.
Motivated self-starter with problem-solving talent and ability to work independently.
Candidates with previous experience working remotely are preferred.
Strong computer and technical writing skills.

Benefits

Comp & perks

Medical, dental, and vision insurance.
Three weeks of vacation for newly hired employees.
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option.
Tuition reimbursement program.
Student Loan Repayment Program.
Life insurance and disability coverage.
Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection.
Birth, adoption, parental leave benefits.
Ovia Health, fertility, and family planning.
Adoption Assistance.
Autism Benefit.
Employee Assistance Plan, including up to 10 free counseling sessions.
Healthy You Incentives, wellness rewards program.
Doctor on Demand, virtual doctor visits.
Bright Horizons, child and elder care services.
Teladoc Medical Experts, second opinion program.
And more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

avionics configurationtroubleshootingtechnical publication writingcomputerized flight planningaviation weather reporting systemsACARSSATCOM systemscabin communicationsaccount managementcustomer support

Soft Skills

communication skillsinterpersonal skillsconflict resolutionproblem-solvingself-starterability to work independentlyrelationship managementcustomer advocacydynamic environment adaptabilitymultitasking

Certifications

University DegreeAdvanced Degree in related fieldBS in Aviation/Tech-related field