Principal Specialist, HR Operations

RTX

Global Mobility Operations Specialist providing operational support to enhance global mobility delivery model. Collaborating with teams to address escalations and improve procedures for international assignees.

Posted 5/19/2026full-timeRichardson • Texas • 🇺🇸 United StatesLead💰 $86,800 - $165,200 per yearWebsite

About the role

Key responsibilities & impact

Provides operational support that strengthens the Global Mobility delivery model, ensuring alignment with policy, processes, business controls, and service level agreements (SLAs).
Helps to implement and maintain internal processes for all global assignments and collaborates with Enterprise Services and COE teams to enhance procedures supporting international assignees.
Support a global workforce of 1,000+ active assignees and ~200 pending, rotational, or repatriating cases; may also support domestic relocation processes.
Serve as a subject matter champion across all relocation and deployment types.
Receive, track, and resolve employee and business escalations or special requests.
Manage and resolve vendor escalations related to individual employee cases.
Collaborate with Business Units and Enterprise Services partners on internal assignment-related process requirements and escalations (e.g., medical clearance, travel & expense).
Coordinate with ES and COE teams to update or implement employee-facing mobility processes.
Manage employee-initiated exception requests, including documentation and approval workflows.
Support complex employee populations worldwide, including unique programs and contracts.
Partner with third‑party vendors to ensure alignment with employee and business mobility processes and requirements.

Requirements

What you’ll need

HS Diploma or Associates degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience.
Prior experience in HRIS systems, Excel, and Microsoft Office applications.
Minimum 4 years of Global Mobility experience.

Benefits

Comp & perks

Parental (including paternal) leave
Flexible work schedules
Achievement awards
Educational assistance
Child/adult backup care

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Global MobilityHRIS systemsExcelMicrosoft Officeprocess implementationvendor managementexception request managementdocumentation workflowsbusiness controlsservice level agreements

Soft Skills

operational supportcollaborationproblem-solvingcommunicationescalation managementsubject matter expertiseorganizational skillscustomer serviceadaptabilityteamwork

Certifications

HS DiplomaAssociates degree