Field Support Manager

RTX

Field Support Manager supporting Southern Florida and Caribbean customer accounts for aerospace and defense. Manage relationships, technical support, and operational solutions for strategic clients.

Posted 5/19/2026full-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $107,500 - $204,500 per yearWebsite

About the role

Key responsibilities & impact

Manage key relationships with strategic customer accounts within Southern Florida and Caribbean region
Act as a primary liaison and brand ambassador between the assigned customer base and P&WC
Provide technical and commercial support as needed
Own, maintain and drive resolutions to engine-related 'aircraft-on-ground' situations
Support regional technical/commercial reviews and senior management meetings with customers
Collect engine operational data and provide first line feedback to P&WC Program groups of operating problems, customer perceptions and needs
Provide on-site assistance and solutions for technical, commercial, and operational problems encountered
Visit and cultivate relationships with key customers

Requirements

What you’ll need

An Advanced Degree in a related field with a minimum of 5 years of aerospace experience in MRO management and/or aerospace technical experience, OR a Bachelor's Degree and a minimum of 8 years of prior relevant experience, OR in lieu of a degree a minimum of 12 years of prior relevant experience
Active US Driver’s License and Passport
8+ years direct customer-facing experience (preferred)
Previous experience in aviation maintenance, engineering, or other relevant technical positions within the aerospace industry (preferred)
Demonstrated leadership in customer account management and capable of communicating at all levels within an organization (preferred)
Proficient technical knowledge of P&WC’s engine portfolio (preferred)
Computer Systems: CRM; SAP; Microsoft Office proficiency preferred (preferred)

Benefits

Comp & perks

Medical
Dental
Vision
Life insurance
Short-term disability
Long-term disability
401(k) match
Flexible spending accounts
Flexible work schedules
Employee assistance program
Employee Scholar Program
Parental leave
Paid time off
Holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

aerospace experienceMRO managementaviation maintenanceengineeringtechnical knowledge of P&WC’s engine portfoliocustomer account management

Soft Skills

relationship managementcommunicationleadershipproblem-solvingcustomer-facing experience

Certifications

Active US Driver’s LicensePassport