Customer Engagement Manager

RTX

Customer Engagement Manager leading strategic solutions and fostering relationships for Raytheon across multiple commands. Collaborating with internal and external stakeholders for customer-focused solutions.

Posted 5/11/2026full-timeMcKinney • Texas • 🇺🇸 United StatesSeniorLead💰 $132,400 - $251,600 per yearWebsite

About the role

Key responsibilities & impact

Understand DCMA Organization structures, functional roles and responsibilities
Collaborate with the DCMA to manage and resolve issues as they arise and engage programs and/or other stakeholders as necessary
Act as the DCMA Liaison between all functions internally within programs and customers as necessary
Lead and work effectively with cross-functional teams to drive improvements and implement change
Provide leadership to multi-functional teams and key partners to ensure successful execution of programs through fostering and improving customer relationships
Support Multiple-Program Disruption activities across multiple programs interfacing with both internal and external customers.

Requirements

What you’ll need

Typically requires a University Degree or equivalent experience and minimum ten (10) years prior relevant experience, or An Advanced Degree in a related field and minimum seven (7) years' experience.
Experience with either program management, customer interface, supply chain and/or manufacturing.
The ability to obtain and maintain a U.S. government issued security clearance is required.
U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.
Previous experience transforming complex information and data into clear, concise, and visually engaging slides.
Experience executing functional responsibilities in support of Development, Production and Sustainment programs.
Experience with RTX / Raytheon command media.
Experience executing contracts with prime and DoD customers.
Experience with bids and negotiations.
Experience with Six Sigma methodology (CORE) and/or tools such as lean manufacturing, diagnostic, process optimization and continuous improvement.
Experience with DCMA related FAR / DFARs.
Experience with AS9100 Quality Management System requirements.
Experience leading cross-functional teams.

Benefits

Comp & perks

medical
dental
vision
life insurance
short-term disability
long-term disability
401(k) match
flexible spending accounts
flexible work schedules
employee assistance program
Employee Scholar Program
parental leave
paid time off
holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

program managementsupply chainmanufacturingSix Sigma methodologylean manufacturingprocess optimizationDCMAFARDFARsAS9100

Soft Skills

leadershipcollaborationcustomer relationship managementcross-functional team leadershipcommunicationproblem-solvingorganizational skillstransforming complex informationnegotiationchange management