Senior Manager, Collaboration and Service Governance

RTX

Lead and manage a team driving process, tool, and workflow standardization for RTX's Collaboration & Digital Workplace. Engage with cross-functional teams to ensure alignment and compliance.

Posted 5/4/2026full-timeRemote • Texas • 🇺🇸 United StatesSenior💰 $132,400 - $251,600 per yearWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Lead CDW initiatives and drive process, tool, and workflow standardization.
Manage and develop a team of analysts with clear goals and ongoing coaching.
Partner with cross-functional teams and ensure alignment between CDW leadership and operations.
Represent CDW across the company as it relates to services.
Track initiative progress and maintain documentation, standards, reporting, and team administrative lists.
Develop, maintain, and test disaster recovery plans and perform regular risk assessments.
Create, update, and enforce SOPs for critical CDW processes.

Requirements

What you’ll need

Typically requires a University Degree or equivalent experience and minimum 10 years prior relevant experience, or an Advanced Degree in a related field and minimum 7 years experience
7 years experience managing and developing highly skilled and motivated teams
Prior HR skills managing teams
Project Management experience leading or starting initiatives
Experience with ServiceNow or Power BI for reporting
Strong problem-solving, organization, communication, and decision-making skills
Detail-oriented, adaptable, and able to prioritize in a fast-paced environment.

Benefits

Comp & perks

Parental (including paternal) leave
Flexible work schedules
Achievement awards
Educational assistance
Child/adult backup care
Medical, dental, vision, life insurance
Short-term disability
Long-term disability
401(k) match
Flexible spending accounts
Employee assistance program
Employee Scholar Program
Paid time off
Holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementdisaster recovery planningrisk assessmentSOP developmentteam management

Soft Skills

problem-solvingorganizationcommunicationdecision-makingdetail-orientedadaptabilityprioritization