Associate Director, Customer Account Manager

RTX

Associate Director managing customer account for aerospace and defense company. Building relationships, resolving issues, and leading an indirect team with a focus on customer satisfaction.

Posted 4/29/2026full-timeRemote • Texas • 🇺🇸 United StatesSenior💰 $157,200 - $298,800 per yearWebsite

About the role

Key responsibilities & impact

Grow share-of-wallet (amount of dollars on average a customer regularly devotes to a particular brand/company versus a competing brand/company)
Build customer intimacy with Anduril to keep a pulse on the customer and their emerging needs from Raytheon
Guide and assist an indirect team in solving complex customer issues when required and build meaningful relationships with the customer
Continually strive to improve the customer service experience by taking ownership of escalated customer issues, investigating and following them through to resolution
Ensure that all customer requests are handled with professionalism and within a timely manner
Collect and consolidate information regarding customer interactions and transactions, analyze customer interaction and trends to facilitate future needs
Collaborate with other functional areas to set both internal and customer facing policies that balance customer and organizational needs
Ensure that continuous feedback to the customer is maintained on any formal and informal inquiries and requests for information
Collaborate with RTX Global Government Relations (GGR) at the Federal, State/Local on Public Policy in their advocation and development of new technologies and our solutions
15% domestic travel

Requirements

What you’ll need

Typically requires a University Degree in engineering or business administration/management or equivalent experience and minimum 12 years’ experience leading defense captures and/or campaigns from opportunity to award, managing key customer, overseeing a program with P&L responsibilities, or developing and executing a growth strategy or an Advanced Degree and minimum 10 years’ experience
Minimum 3 years’ experience working with or for Anduril in program management, business development or engineering to show evidence of a deep understanding and network established at Anduril. Network should include executives, program managers, supply chain and/or engineering
Minimum 3 years’ of direct DoD customer-facing experience with demonstrated examples of navigating and resolving customer problems that resulted in preserved or strengthened relationships, new pipeline opportunities, and advancing business growth outcomes

Benefits

Comp & perks

medical
dental
vision
life insurance
short-term disability
long-term disability
401(k) match
flexible spending accounts
flexible work schedules
employee assistance program
Employee Scholar Program
parental leave
paid time off
holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

program managementbusiness developmentcustomer relationship managementdata analysisgrowth strategy developmentP&L managementdefense capturescampaign managementproblem resolutioncustomer service improvement

Soft Skills

customer intimacyrelationship buildingcommunicationcollaborationownershipprofessionalismfeedback managementproblem-solvingleadershiporganizational skills

Certifications

University Degree in engineeringUniversity Degree in business administrationAdvanced Degree