RTX

Director – Digital Employee Experience

RTX

full-time

Posted on:

Location Type: Remote

Location: New York • United States

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Salary

💰 $186,200 - $353,800 per year

Job Level

Lead

About the role

  • Establish the Employee Experience Practice
  • Define the EX vision, principles, and strategy, aligned to company values and business priorities
  • Design and stand up the EX operating model, incorporating human-centric approaches into discovery and delivery methodologies
  • Identify and prioritize key employee journeys (e.g., onboarding, growth, performance, life events, exit) and pain points
  • Define and socialize core enterprise personas
  • Create repeatable methods, standards, and artifacts to support service improvement
  • Partner with executive leadership to translate experience opportunities into clear business value
  • Develop business cases for EX investments, including ROI, cost-benefit analysis, risk mitigation, and impact on retention, productivity, and engagement
  • Present recommendations and funding proposals to senior leaders with confidence and credibility
  • Influence decision-making by connecting employee experience improvements to strategic outcomes (e.g., growth, transformation, operational efficiency)
  • Apply human-centered design and employee research to shape experiences that are simple, consistent, and impactful
  • Identify opportunities on where and how to apply AI and other technological innovations to accelerate the service management experience
  • Partner with functional leaders to redesign policies, processes, and tools that materially affect the employee experience
  • Ensure experiences are inclusive, accessible, and scalable across roles, locations, and employee segments
  • Define how employee experience success is measured (e.g., engagement, sentiment, adoption, productivity, lifecycle metrics)
  • Integrate EX metrics with existing people and business data to tell a coherent story
  • Use insights to continuously refine priorities and demonstrate value to stakeholders
  • Drive adoption and retention by developing change management approaches in partnership with change managers, product owners, communications and service teams
  • Act as a visible champion for employee experience across the organization
  • Build EX capability across Enterprise Services through education, coaching, and collaboration

Requirements

  • Bachelor’s degree in User Experience, Human-Computer Interaction, or a STEM-related field with applicable work experience in AI, data visualization, information architecture, UI design, or other related disciplines
  • 14 years of related experience
  • 12+ years of experience in employee experience, transformation, service design, or other applicable initiatives
  • Hands-on experience applying AI to positively impact service delivery and operations
  • Demonstrated success influencing and partnering with executive leadership
  • Exceptional communication and storytelling skills, including executive-level presentations
Benefits
  • medical
  • dental
  • vision
  • life insurance
  • short-term disability
  • long-term disability
  • 401(k) match
  • flexible spending accounts
  • flexible work schedules
  • employee assistance program
  • Employee Scholar Program
  • parental leave
  • paid time off
  • holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AIdata visualizationinformation architectureUI designservice designemployee experiencechange managementbusiness case developmentcost-benefit analysishuman-centered design
Soft Skills
communicationstorytellinginfluencingcollaborationleadershippresentation skillsstrategic thinkingproblem-solvingcoachingeducation
Certifications
Bachelor’s degree in User ExperienceBachelor’s degree in Human-Computer InteractionBachelor’s degree in STEM-related field