Director – Digital Employee Experience

RTX

Director establishing and scaling employee experience practice within aerospace company's IT organization. Focusing on improving service management effectiveness and employee interactions with IT services.

Posted 4/13/2026full-timeRemote • New York • 🇺🇸 United StatesLead💰 $186,200 - $353,800 per yearWebsite

About the role

Key responsibilities & impact

Establish the Employee Experience Practice
Define the EX vision, principles, and strategy, aligned to company values and business priorities
Design and stand up the EX operating model, incorporating human-centric approaches into discovery and delivery methodologies
Identify and prioritize key employee journeys (e.g., onboarding, growth, performance, life events, exit) and pain points
Define and socialize core enterprise personas
Create repeatable methods, standards, and artifacts to support service improvement
Partner with executive leadership to translate experience opportunities into clear business value
Develop business cases for EX investments, including ROI, cost-benefit analysis, risk mitigation, and impact on retention, productivity, and engagement
Present recommendations and funding proposals to senior leaders with confidence and credibility
Influence decision-making by connecting employee experience improvements to strategic outcomes (e.g., growth, transformation, operational efficiency)
Apply human-centered design and employee research to shape experiences that are simple, consistent, and impactful
Identify opportunities on where and how to apply AI and other technological innovations to accelerate the service management experience
Partner with functional leaders to redesign policies, processes, and tools that materially affect the employee experience
Ensure experiences are inclusive, accessible, and scalable across roles, locations, and employee segments
Define how employee experience success is measured (e.g., engagement, sentiment, adoption, productivity, lifecycle metrics)
Integrate EX metrics with existing people and business data to tell a coherent story
Use insights to continuously refine priorities and demonstrate value to stakeholders
Drive adoption and retention by developing change management approaches in partnership with change managers, product owners, communications and service teams
Act as a visible champion for employee experience across the organization
Build EX capability across Enterprise Services through education, coaching, and collaboration

Requirements

What you’ll need

Bachelor’s degree in User Experience, Human-Computer Interaction, or a STEM-related field with applicable work experience in AI, data visualization, information architecture, UI design, or other related disciplines
14 years of related experience
12+ years of experience in employee experience, transformation, service design, or other applicable initiatives
Hands-on experience applying AI to positively impact service delivery and operations
Demonstrated success influencing and partnering with executive leadership
Exceptional communication and storytelling skills, including executive-level presentations

Benefits

Comp & perks

medical
dental
vision
life insurance
short-term disability
long-term disability
401(k) match
flexible spending accounts
flexible work schedules
employee assistance program
Employee Scholar Program
parental leave
paid time off
holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AIdata visualizationinformation architectureUI designservice designemployee experiencechange managementbusiness case developmentcost-benefit analysishuman-centered design

Soft Skills

communicationstorytellinginfluencingcollaborationleadershippresentation skillsstrategic thinkingproblem-solvingcoachingeducation

Certifications

Bachelor’s degree in User ExperienceBachelor’s degree in Human-Computer InteractionBachelor’s degree in STEM-related field