Customer Engagement Manager
RTX
full-time
Posted on:
Location Type: Hybrid
Location: Portsmouth • Massachusetts • Rhode Island • United States
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Salary
💰 $132,400 - $251,600 per year
About the role
- Understand DCMA Organization structures, functional roles and responsibilities
- Collaborate with the DCMA to manage and resolve issues as they arise and engage programs and/or other stakeholders as necessary
- Act as the DCMA Liaison between all functions internally within programs and customers as necessary
- Lead and work effectively with cross-functional teams to drive improvements and implement change
- Provide leadership to multi-functional teams and key partners to ensure successful execution of programs through fostering and improving customer relationships
- Support Multiple-Program Disruption activities across multiple programs interfacing with both internal and external customers
Requirements
- Typically requires a University Degree or equivalent experience and minimum ten (10) years prior relevant experience, or an Advanced Degree in a related field and minimum seven (7) years' experience
- Experience in program management, customer interface, supply chain and/or manufacturing transferable skillsets.
- The ability to obtain and maintain a U.S. government issued security clearance is required.
- U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.
- Previous experience transforming complex information and data into clear, concise, and visually engaging slides
- Experience executing functional responsibilities in support of Development, Production and Sustainment programs
- Experience with RTX / Raytheon command media
- Experience executing contracts with prime and DoD customers.
- Experience with bids and negotiations.
- Experience with Six Sigma methodology (CORE) and/or tools such as lean manufacturing, diagnostic, process optimization and continuous improvement
- DoD Secret Clearance
- Experience with programs or presentations
- Experience with DCMA related FAR / DFARs
- Experience with AS9100 Quality Management System requirements
- Experience leading cross-functional teams
Benefits
- medical
- dental
- vision
- life insurance
- short-term disability
- long-term disability
- 401(k) match
- flexible spending accounts
- flexible work schedules
- employee assistance program
- Employee Scholar Program
- parental leave
- paid time off
- holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
program managementsupply chainmanufacturingSix Sigmalean manufacturingprocess optimizationcontinuous improvementcontract executionbids and negotiationsDCMA related FAR / DFARs
Soft Skills
leadershipcollaborationcustomer relationship managementcross-functional team leadershipcommunicationproblem-solvingdata transformationpresentation skillsorganizational skillsstakeholder engagement
Certifications
DoD Secret Clearance