RTX

Customer Account Analyst

RTX

full-time

Posted on:

Location Type: Hybrid

Location: Windsor Locks • Connecticut • United States

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Salary

💰 $68,900 - $131,100 per year

About the role

  • Drive key operational performance requirements for Repair Management Services (RMS) customers including airline and engine overhaul centers
  • Consistent, complete and accurate communication of account information and delivery commitments to customers and supporting organizations
  • Support accurate order entry/induction of customer orders into SAP
  • Manage customer units upon receipt in facility for same-day shipment to supplier and/or allocation into hospital/quarantine area
  • Follow up on all customer requests in a timely and effective manner
  • Provide and present quarterly progress reports and business reviews to customers and Fleet Managers
  • Coordinate between Supplier Team and Fleet Management to enable successful delivery performance and ensure 'one voice' to the customer
  • Generate and manage sales orders in SAP including account financials in accordance with contractual obligations
  • Aircraft On the Ground (AOG) support and availability during off business hours as required

Requirements

  • Typically requires a University Degree and minimum 2 years of prior relevant experience or an Advanced Degree in a related field
  • Working experience in customer account management, contracts, sales, supply chain, or similar field
  • Working experience in contracts, customer account management, or warranty administration, ideally in an aerospace or similar manufacturing environment
  • SAP Experience
  • Working experience within a customer facing role
  • Experience with Contract management and execution, including financial compliance
Benefits
  • Medical, dental, and vision insurance
  • Three weeks of vacation for newly hired employees
  • Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
  • Tuition reimbursement program
  • Student Loan Repayment Program
  • Life insurance and disability coverage
  • Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
  • Birth, adoption, parental leave benefits
  • Ovia Health, fertility, and family planning
  • Adoption Assistance
  • Autism Benefit
  • Employee Assistance Plan, including up to 10 free counseling sessions
  • Healthy You Incentives, wellness rewards program
  • Doctor on Demand, virtual doctor visits
  • Bright Horizons, child and elder care services
  • Teladoc Medical Experts, second opinion program
  • And more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SAPorder entrysales order managementfinancial compliancecontract managementwarranty administration
Soft Skills
communicationcustomer servicetimelinesscoordinationpresentation
Certifications
University DegreeAdvanced Degree