Support day-to-day supplier interactions in support of the aftermarket business, serving as a primary point of contact for delivery, performance, and issue resolution.
Develop, track, and support supplier recovery plans when on-time delivery, quality, or responsiveness targets are not being met.
Partner closely with Customer Account Managers, operations, and planning teams to address service-related issues and ensure timely support of customer commitments.
Monitor supplier performance metrics including on-time delivery, lead time adherence, and responsiveness; analyze trends and identify risks to supply continuity.
Prepare, publish, and present monthly supplier scorecards to support performance reviews and continuous improvement discussions.
Ensure supplier compliance with Aftermarket Product Support Agreements (PSAs), including contractual commitments, communication expectations, and service-level requirements.
Support suppliers operating in different time zones by demonstrating schedule flexibility to enable effective communication and timely issue resolution.
Participate in cross-functional meetings to align supply chain priorities with operational and customer needs.
Identify opportunities to improve processes, communication flow, and supplier engagement to enhance overall aftermarket execution.

Requirements

Typically requires a University degree and minimum 2 years prior relevant experience or an Advanced Degree in a related field
Procurement, buying, or supplier management experience within aerospace, manufacturing, or another highly regulated industry
Understanding of supplier management, delivery performance tracking, or vendor coordination
Knowledge of aftermarket, repair and overhaul (MRO), or aerospace industry environments
Experience working with ERP systems, preferably SAP
Strong analytical skills with the ability to interpret data and identify trends or performance risks
Effective written and verbal communication skills, with confidence interacting with suppliers and internal stakeholders
Familiarity with Lean, Six Sigma, or continuous improvement methodologies
Willingness and flexibility to occasionally adjust work hours to support suppliers in different time zones.

Benefits

Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
Tuition reimbursement program
Student Loan Repayment Program
Life insurance and disability coverage
Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
Birth, adoption, parental leave benefits
Ovia Health, fertility, and family planning
Adoption Assistance
Autism Benefit
Employee Assistance Plan, including up to 10 free counseling sessions
Healthy You Incentives, wellness rewards program
Doctor on Demand, virtual doctor visits
Bright Horizons, child and elder care services
Teladoc Medical Experts, second opinion program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

supplier managementdelivery performance trackingvendor coordinationanalytical skillsdata interpretationLean methodologySix Sigmacontinuous improvementERP systemsSAP

Soft Skills

effective communicationwritten communicationverbal communicationschedule flexibilityproblem-solvingcross-functional collaborationprocess improvementstakeholder engagementcustomer commitmentperformance analysis