RTX

Principal Engineer, General Engineering

RTX

full-time

Posted on:

Location Type: Hybrid

Location: Windsor Locks • Connecticut • United States

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Salary

💰 $107,500 - $204,500 per year

Job Level

Lead

About the role

  • Serve as the primary liaison between customers, field teams, repair facilities, operators, and internal stakeholders.
  • Lead complex diagnostics and investigations to resolve field and system-related issues.
  • Support both production and aftermarket programs through technical expertise and issue resolution.
  • Participate in repair development, hardware training initiatives, and collaborate with supply chain partners to ensure technical accuracy.
  • Drive special investigations by gathering field data, supporting root cause analysis, and implementing corrective actions.
  • Communicate findings and recommendations clearly to both technical and non-technical audiences, including senior leadership and customers.
  • Prepare detailed reports that interpret reliability and return data while supporting continuous improvement efforts.
  • Keep customers and field teams informed of issue status while recommending enhancements, upgrades, or repairs.
  • Act as the subject matter expert and “voice of the customer” to influence product and process improvements.
  • Partner cross-functionally with engineering, suppliers, repair centers, and aircraft manufacturers and operators to deliver sustainable solutions.

Requirements

  • Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and minimum 8 years prior relevant experience or an Advanced Degree in a related field and minimum 5 years of experience
  • Demonstrated experience performing complex diagnostics, supporting root cause investigations, and driving corrective actions in a technical or engineering environment.
  • Experience driving the development, planning, and implementation of timely and effective corrective actions for field issues involving electronic or complex technical products.
  • Hands-on experience with aerospace products or systems, including mechanical and/or electronic control systems.
  • Knowledge of EACS or Air Management Systems (AMS) products or systems.
  • Aftermarket support experience.
  • Proven ability to communicate effectively with all levels of a technical organization, from executive leadership to technicians.
Benefits
  • Medical, dental, and vision insurance
  • Three weeks of vacation for newly hired employees
  • Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
  • Tuition reimbursement program
  • Student Loan Repayment Program
  • Life insurance and disability coverage
  • Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
  • Birth, adoption, parental leave benefits
  • Ovia Health, fertility, and family planning
  • Adoption Assistance
  • Autism Benefit
  • Employee Assistance Plan, including up to 10 free counseling sessions
  • Healthy You Incentives, wellness rewards program
  • Doctor on Demand, virtual doctor visits
  • Bright Horizons, child and elder care services
  • Teladoc Medical Experts, second opinion program
  • And more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
complex diagnosticsroot cause analysiscorrective actionsaerospace productsmechanical control systemselectronic control systemsEACSAir Management Systemstechnical expertiseissue resolution
Soft Skills
communicationcollaborationleadershipproblem-solvingcustomer liaisonreport preparationinfluencingcross-functional partnershiptechnical interpretationcontinuous improvement
Certifications
degree in STEMAdvanced Degree in related field