RTX

Operations Engineer Manager – ITMS Frameworks, ITIL

RTX

full-time

Posted on:

Location Type: Remote

Location: Remote • Connecticut, Texas • 🇺🇸 United States

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Salary

💰 $101,000 - $203,000 per year

Job Level

SeniorLead

Tech Stack

AzureCloudITSMServiceNow

About the role

  • Support and maintain large scale S4HANA and supporting applications, particularly in collaboration with MSPs or through RISE with SAP
  • Sustain IT operations using ServiceNow and ITSM practices, ensuring smooth service delivery and governance
  • Own vendor relationships, tracking SLAs, KPIs, and driving accountability across managed service providers
  • Develop and maintain documentation of system processes, procedures, and IT governance standards
  • Monitor and report service performance, DR readiness, and risk posture to leadership, driving continual improvement
  • Monitor and optimize Azure cloud infrastructure, ensuring performance, scalability, and reliability
  • Strong understanding of identity and access management (IAM), including Active Directory and Azure AD
  • Design, maintain, and execute disaster recovery (DR) and business continuity (BC) plans across hybrid environments
  • Facilitate and conduct yearly DR/BC tests with vendors and stakeholders, ensuring readiness and resilience.

Requirements

  • Minimum of 8+ years’ experience with ServiceNow and IT Service Management (ITSM) processes
  • Bachelor’s degree in Computer Science, Technology, Engineering or Mathematics (STEM) or related discipline or equivalent combination of related work experience and schooling in lieu of degree
  • Demonstrated experience developing, executing, and testing Disaster Recovery (DR) and Business Continuity (BC) plans in hybrid/cloud environments
Benefits
  • Parental (including paternal) leave
  • Flexible work schedules
  • Achievement awards
  • Educational assistance
  • Child/adult backup care

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
S4HANAServiceNowIT Service Managementdisaster recoverybusiness continuityidentity and access managementActive DirectoryAzure ADAzure cloud infrastructureIT governance
Soft skills
collaborationaccountabilitydocumentationmonitoringreportingperformance optimizationrisk managementcommunicationleadershipstakeholder engagement