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IT Support Specialist – First & Second Level
RTO GmbHIT Support Mitarbeiter providing First & Second Level support for internal users at RTO GmbH. Analyzing technical issues both remote and on site while ensuring smooth IT operations.
About the role
Key responsibilities & impact- Provide first- and second-level support to internal users for IT issues.
- Analyze and resolve technical incidents both remotely and on-site.
- Install, configure and maintain hardware and software.
- Manage user accounts and access rights.
- Document support requests and solutions in our ticketing system.
- Collaborate with other IT teams to continuously improve our IT services.
Requirements
What you’ll need- Completed vocational training in IT or equivalent professional experience.
- Experience in first- and second-level support.
- Strong knowledge of installation and maintenance of operating systems and software applications.
- Good communication skills and a service-oriented mindset.
- Ability to analyze and solve problems systematically.
- Team player with a structured work approach.
Benefits
Comp & perks- Secure position with a permanent employment contract.
- Competitive salary and social benefits.
- Individual training and development opportunities for personal and professional growth.
- Modern equipment and an ergonomic work environment.
- Friendly, dynamic team and regular team events.
- Good public transport connections and a central location.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
first-level supportsecond-level supporttechnical incident analysishardware installationsoftware installationoperating systems maintenancesoftware applications maintenanceuser account managementaccess rights managementticketing system documentation
Soft Skills
communication skillsservice-oriented mindsetproblem-solvingteam playerstructured work approach
Certifications
vocational training in IT