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RTO GmbH

IT Support Specialist – First & Second Level

RTO GmbH

IT Support Mitarbeiter providing First & Second Level support for internal users at RTO GmbH. Analyzing technical issues both remote and on site while ensuring smooth IT operations.

Posted 6/9/2026full-timeFrankfurt am Main • 🇩🇪 GermanyJuniorWebsite

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Hard Skills
first-level supportsecond-level supporttechnical incident analysishardware installationsoftware installationoperating systems maintenancesoftware applications maintenanceuser account managementaccess rights managementticketing system documentation
Soft Skills
communication skillsservice-oriented mindsetproblem-solvingteam playerstructured work approach
Certifications & Qualifications
vocational training in IT

About the role

Key responsibilities & impact
  • Provide first- and second-level support to internal users for IT issues.
  • Analyze and resolve technical incidents both remotely and on-site.
  • Install, configure and maintain hardware and software.
  • Manage user accounts and access rights.
  • Document support requests and solutions in our ticketing system.
  • Collaborate with other IT teams to continuously improve our IT services.

Requirements

What you’ll need
  • Completed vocational training in IT or equivalent professional experience.
  • Experience in first- and second-level support.
  • Strong knowledge of installation and maintenance of operating systems and software applications.
  • Good communication skills and a service-oriented mindset.
  • Ability to analyze and solve problems systematically.
  • Team player with a structured work approach.

Benefits

Comp & perks
  • Secure position with a permanent employment contract.
  • Competitive salary and social benefits.
  • Individual training and development opportunities for personal and professional growth.
  • Modern equipment and an ergonomic work environment.
  • Friendly, dynamic team and regular team events.
  • Good public transport connections and a central location.