Help Desk Support Technician

RT²

Remote Help Desk Technician supporting users of Realtime’s wireless retail management software. Troubleshooting hardware, software, connectivity, and Microsoft environments while documenting and escalating issues.

Posted 8/12/2026full-timeRemote • Arizona, California, Colorado, Connecticut, Florida, Idaho, Illinois, Kansas, Massachusetts, Missouri, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Tennessee, Texas, Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $50,000 - $55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in technical support, including troubleshooting computer systems, software, and hardware. Excels in communication and documentation while maintaining a customer-oriented approach in a fast-paced environment.

Highest-signal resume keywords

Help Desk SupportRemote TroubleshootingMicrosoft OfficeMicrosoft Intune DeploymentCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical AssistanceTroubleshootingWindowsMacIOSAndroidAntivirus ToolsNetwork ConnectivityPrinter ConfigurationSoftware Installation

Soft Skills

Excellent CommunicationDetail-OrientedOrganizedEmpatheticTeam Collaboration

Tools & Technologies

Help Desk SystemMicrosoft Defender

Industry Keywords

Technical SupportCustomer SupportIssue TrackingProblem ResolutionFlexible Hours

Tech Stack

Tools & technologies

AndroidiOS

About the role

Key responsibilities & impact

Serve as the first point of contact for employees needing technical assistance with computer systems, software, or hardware
Communicate via phone, email, or chat and provide clear instructions and information
Perform remote troubleshooting using diagnostic tools and techniques
Determine root causes and provide effective solutions
Guide employees through steps to implement solutions
Document interactions, problem descriptions, solutions, and resolution status in the help desk system
Escalate complex or unresolved issues to the next level of support and coordinate timely resolution
Follow up with employees to verify resolution and provide additional assistance
Maintain technical knowledge and stay updated on products, services, and technologies
Identify and suggest improvements to help desk procedures and processes

Requirements

What you’ll need

Experience working as a help desk technician or in a similar customer support role in a technical environment
Proficiency with computer systems, software, and hardware including Windows, Mac, iOS, Android, Microsoft Office, and antivirus tools
Familiarity with network connectivity, printer configuration, software installation, password reset, and common troubleshooting methods
Excellent oral and written communication skills
Ability to explain technical concepts simply and understandably
Customer-oriented and empathetic, with professional handling of difficult or frustrated customers
Detail-oriented and organized, with accurate and efficient documentation and issue tracking
Ability to work independently and as part of a team
Ability to prioritize and manage multiple tasks and deadlines
Willingness to work flexible hours, including nights, weekends, and holidays, as needed
Experience working with Microsoft Defender
Deployment experience using Microsoft Intune
Authorization to work in the United States for any employer
Residence in one of the listed states: Arizona, California, Colorado, Connecticut, Florida, Georgia, Idaho, Kansas, Massachusetts, Michigan, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Texas, Illinois, Tennessee, or Virginia

Benefits

Comp & perks

Remote, flexible working options
Competitive compensation
Generous STI and LTI provisions
Health, Dental and Vision Insurance
Paid Annual Leave
Paid Sick Leave
401K
Target 5% annual performance bonus