RT²

Security Engineer

• Monitor and triage alerts across various security tools
• Validate alert severity, business impact, affected assets, containment status, and escalation requirements.
• Coordinate security events from initial triage through containment, documentation, closure, and post-incident follow-up.
• Support daily dashboard review, security ticket queues, alert quality checks, and operational reporting.
• Develop, tune, and maintain detection logic in security tools.
• Reduce false positives and alert noise by reviewing recurring detections.
• Assist with incident response for endpoint, identity, cloud, email, and suspicious activity events.
• Support security operations across various Microsoft security tools.
• Create and maintain security runbooks and knowledge base articles.

Financial Planning and Analysis

• Facilitates quality control for payments processing to and from customers and vendors for daily processing, which is the core of financial operations.
• Maintains very high measurements for quality assurance.
• Creates necessary reconciliations and verifies accuracy and completeness of data.
• Assists with making decisions when exceptions or process deviations exist.
• Initiates new procedures including setup, training, and documentation.
• Maintains confidentiality of proprietary information and follows security policies.
• Works with multiple non-finance teams to facilitate troubleshooting and research.
• Assists with audit requests, including data compilation, and process explanation.
• Able to validate relevant structured and unstructured data from disparate sources.
• Build pipeline to extract, transform, data for use in reconciliation.
• Assist in developing processes to improve ongoing data governance.
• Create compelling presentations, visualizations and reports to share analysis outcomes and recommendations.
• Draw informed conclusions that provide clarity surrounding business products.
• Ability to apply critical thinking when reviewing data and identifying patterns.
• Miscellaneous projects as assigned.

Financial Operations Analyst

Support Engineer

• Provide technical assistance and support for incoming calls, email, and internal messaging inquiries in a timely manner
• Train customers in the use of our process, systems, and software
• Actively listen to clients to understand issues and concerns
• Make recommendations to improve the performance and quality of our software
• Walk customers through problem-solving process.
• Ask questions to determine nature of problem.
• Install, modify, and repair computer hardware and proprietary POS software.
• Support of all our internal and customer facing websites and applications
• Assist various departments with their questions and concerns; especially with those related to the installation, maintenance and training of proprietary software and equipment.
• Support of multiple service platforms
• Successful and timely completion of all daily work-tasks as assigned
• Provide corrective action to prevent callbacks
• Use of remote desktop software to resolve customer issues
• Track detailed information on client issues and resolutions
• Build rapport with customers and maintain positive and professional relationships
• Exhibit professionalism and superior phone etiquette, answering all customers with a focus on quality of message with cheerful demeanor.
• Perform store escalations to management and other internal teams in order to provide quick resolution
• Additional responsibilities as required to meet business needs

Bilingual Spanish Client Support Technician

Full-stack Engineer

• Design, develop, and maintain backend services and RESTful APIs using C# / .NET (including ASP.NET Core and Entity Framework).
• Build responsive, user-friendly front-end interfaces with Vue.js, HTML5, CSS3, and JavaScript/TypeScript.
• Collaborate with product owners and UX designers to translate business requirements into well-architected technical solutions.
• Write clean, testable, and well-documented code; participate in code reviews and uphold team coding standards.
• Integrate with third-party APIs, payment platforms, and external vendor systems.
• Troubleshoot and resolve production issues across the full stack, including database and infrastructure layers.
• Contribute to CI/CD pipelines, automated testing, and deployment processes.
• Participate in Agile ceremonies (stand-ups, sprint planning, retrospectives) and contribute to continuous process improvement.

Security Engineer

Financial Operations Analyst

Bilingual Spanish Client Support Technician

Mid-Level Full Stack Developer