Client Support Technician

RT²

Client Support Technician providing technical assistance and support to customers of RT² via phone and email. Working towards resolving inquiries with a focus on customer satisfaction in a remote environment.

Posted 8/1/2026full-timeRemote • Arizona, California, Colorado, Connecticut, Florida, Idaho, Illinois, Kansas, Massachusetts, Missouri, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Tennessee, Texas, Virginia • 🇺🇸 United StatesJunior💰 $18 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical support capabilities, including troubleshooting, problem-solving, and customer training on software and systems. Proficient in managing client inquiries and maintaining professional relationships while ensuring timely resolution of issues.

Highest-signal resume keywords

Technical SupportTroubleshootingHelpdesk SupportCustomer TrainingComputer Repair

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

PC KnowledgeOperating SystemsNetworkingProprietary POS SoftwareRemote Desktop SoftwareProblem-SolvingCall Center ExperienceSoftware Performance ImprovementInstallation and Modification of HardwareDetailed Issue Tracking

Soft Skills

Interpersonal SkillsProfessionalismOrganizational SkillsTeam CollaborationCritical Thinking

Certifications & Qualifications

A+ CertificationNetwork+ Certification

Industry Keywords

Helpdesk SupportCustomer ServiceTechnical AssistanceService PlatformsClient Relationship Management

About the role

Key responsibilities & impact

Provide technical assistance and support for incoming calls, email, and internal messaging inquiries
Train customers in the use of our process, systems, and software
Actively listen to clients to understand issues and concerns
Make recommendations to improve the performance and quality of our software
Walk customers through problem-solving process
Install, modify, and repair computer hardware and proprietary POS software
Support of all our internal and customer facing websites and applications
Assist various departments with their questions and concerns
Support of multiple service platforms
Successful and timely completion of all daily work-tasks as assigned
Provide corrective action to prevent callbacks
Use of remote desktop software to resolve customer issues
Track detailed information on client issues and resolutions
Build rapport with customers and maintain positive and professional relationships
Exhibit professionalism and superior phone etiquette

Requirements

What you’ll need

1-2 Years of prior experience preferred
High School Diploma or GED; preference given to candidates with A+ or Network + certifications
Fluency in English required
In depth knowledge of PCs, operating systems, networking, and applications
Proven systematic and logical problem-solving ability
Experience within a call center environment preferred
Helpdesk support, computer repair or equivalent
Good interpersonal skills
Ability to troubleshoot problems under pressure
Ability to work well with other departments in a team environment
Well-developed organizational and extensive follow-up skills are a must
Regular and predictable attendance is an essential function of this position
Strong troubleshooting and critical thinking skills
Flexible Schedule

Benefits

Comp & perks

Competitive compensation
Health, Dental and Vision Insurance
Paid Annual Leave
Paid Sick Leave
401K
Flexible working options