RT²

Bilingual Client Support Technician

RT²

full-time

Posted on:

Location Type: Remote

Location: Remote • Arizona, Colorado, Florida, Idaho, Kansas, Massachusetts, Missouri, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Texas, Virginia • 🇺🇸 United States

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Salary

💰 $18 - $19 per hour

Job Level

Junior

About the role

  • Provide technical assistance and support for incoming calls, email, and internal messaging inquiries in a timely manner
  • Train customers in the use of our process, systems, and software
  • Actively listen to clients to understand issues and concerns
  • Make recommendations to improve the performance and quality of our software
  • Walk customers through problem-solving process. Ask questions to determine nature of problem.
  • Install, modify, and repair computer hardware and proprietary POS software.
  • Support of all our internal and customer facing websites and applications
  • Assist various departments with their questions and concerns; especially with those related to the installation, maintenance and training of proprietary software and equipment.
  • Successful and timely completion of all daily work-tasks as assigned
  • Provide corrective action to prevent callbacks
  • Use of remote desktop software to resolve customer issues
  • Track detailed information on client issues and resolutions
  • Build rapport with customers and maintain positive and professional relationships
  • Exhibit professionalism and superior phone etiquette, answering all customers with a focus on quality of message with cheerful demeanor.

Requirements

  • 1-2 Years of prior experience preferred, with no less than 6 months of prior experience in a technical support role.
  • High School Diploma or GED; preference given to candidates with A+ or Network+ certifications.
  • Fluency in English and Spanish required
  • In depth knowledge of PCs, operating systems, networking, and applications to be able to help users quickly and effectively with their problems.
  • Proven systematic and logical problem-solving ability.
  • Experience within a call center environment preferred.
  • Helpdesk support, computer repair or equivalent.
  • Good interpersonal skills such as effective listening, empathy, patience, and the ability to carefully walk a user through problem resolution steps remotely.
  • Ability to multitask
  • Strong Microsoft operating systems experience.
  • Strong understanding of printers and networking.
Benefits
  • Health, Dental and Vision Insurance
  • Paid Annual Leave
  • Paid Sick Leave
  • 401K
  • Remote, flexible working options

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical supportcomputer hardware repairPOS softwareremote desktop softwareoperating systemsnetworkinghelpdesk supportcomputer repairproblem-solvingmultitasking
Soft skills
effective listeningempathypatienceinterpersonal skillsprofessionalismcommunicationcustomer relationship managementproblem resolutionteam collaborationcheerful demeanor
Certifications
A+ certificationNetwork+ certificationHigh School DiplomaGED