RSUI Group, Inc.

Claim Specialist

• Initial and ongoing investigation of D&O and general management liability claims.
• Assertive daily handling of complex claims, litigation, high exposure cases and coverage issues.
• Providing prompt and accurate coverage positions and liaising with counsel appointed or chosen by insureds to assess liability and exposure and determine litigation defense strategy.
• Review, analysis and reporting on legal documents and motion practice associated with claims.
• Appointing and liaising with coverage counsel to the insurer.
• Ongoing communication and reporting to Unit and Team claims leaders.
• Attendance at or assistance with underlying litigation and coverage mediations.
• Providing appropriate reporting on files to the unit leader and or sr. management with recommendations on reserving, plan of action, and current evaluation as required.
• Acting independently in evaluating claim exposures with assigned dollar authority.
• Attend business related functions, such as team meetings, mediations, trials, company events, etc.
• May perform other related tasks as assigned, depending on business need.

Chief Claim Specialist – ML, D&O

IT Support

• Serve as the escalation point for end-user technical issues, taking ownership through full, verified resolution
• Own, prioritize, and work a personal ServiceNow ticket queue, ensuring every incident and request is tracked, updated, and closed out accurately and on time
• Diagnose and resolve hardware, software, connectivity, and access problems across laptops, peripherals, and mobile devices
• Administer user accounts, security groups, and access in Active Directory and Microsoft 365, including onboarding and offboarding setup and teardown
• Image, configure, and deploy laptop hardware to RSUI standards, and perform end-user moves, upgrades, and refreshes
• Troubleshoot and maintain Windows desktops and Microsoft Office / Microsoft 365 applications
• Document issues, actions taken, and resolutions thoroughly; create and maintain knowledge-base articles and checklists for recurring activities to ensure consistent, repeatable support
• Help support and maintain the conference rooms and the A/V equipment for special events, meetings, and town halls.

Chief Claim Specialist – ML, D&O

Senior Helpdesk Technician